Convention Services Coordinator: Training & Admin Lead

MGM Resorts International; Las Vegas (NV); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel/food & beverage discounts

Free meals in employee dining room

Free parking

Health & Income Protection benefits

Professional development & networking

Job summary

MGM Resorts International in Las Vegas seeks a Convention Services Coordinator to provide high-level administrative support to the Directors and Managers of the Convention Services Team. The role includes preparing reports, handling confidential information, resolving guest issues, and mentoring the coordinator team.

The starting rate is $19.50 per hour. You will train, lead, and support the coordinator team, manage the admin reports calendar, and ensure accurate distribution of client budget

Qualifications

• 1+ years of prior relevant guest service experience.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Must be 21 years of age or older.

Responsibilities

• Mentor and train the coordinator team; create and lead all training for coordinators.
• Coordinate and manage the admin reports calendar; pull and distribute reports as scheduled.
• Maintain confidential files and close event documents securely; manage sponsor lists and pricing.
• Oversee office supplies, equipment access, LSRS, and onboarding for new hires and leadership.
• Assist with proposals, contracts, BEOs, and event resumes; log changes and distribute BEOs to operations.
• Handle amenity, transport, phone, shipping requests, group dining, show, and spa reservations; follow up on rooming lists and guarantees 72 hours prior to events.
• Manage vendor invoicing via Coupa and reconcile vendor revenue checks.
• Create CS and Catering resumes and distribute documents to the operations team.

Skills

Guest service

Interpersonal skills

Communication

Education

High School Diploma or GED

Tools

Coupa

Job description

MGM Resorts International in Las Vegas seeks a Convention Services Coordinator to provide high-level administrative support to the Directors and Managers of the Convention Services Team. The role includes preparing reports, handling confidential information, resolving guest issues, and mentoring the coordinator team.

The starting rate is $19.50 per hour. You will train, lead, and support the coordinator team, manage the admin reports calendar, and ensure accurate distribution of client budget