Convention Services Coordinator - Mandalay Bay

MGM Resorts International; Las Vegas (NV); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel/food & beverage discounts

Free meals in employee dining room

Free parking

Health & Income Protection benefits

Professional development & networking

Job summary

MGM Resorts International in Las Vegas seeks a Convention Services Coordinator to provide high-level administrative support to the Directors and Managers of the Convention Services Team. The role includes preparing reports, handling confidential information, resolving guest issues, and mentoring the coordinator team.

The starting rate is $19.50 per hour. You will train, lead, and support the coordinator team, manage the admin reports calendar, and ensure accurate distribution of client budget

Qualifications

• 1+ years of prior relevant guest service experience.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Must be 21 years of age or older.

Responsibilities

• Mentor and train the coordinator team; create and lead all training for coordinators.
• Coordinate and manage the admin reports calendar; pull and distribute reports as scheduled.
• Maintain confidential files and close event documents securely; manage sponsor lists and pricing.
• Oversee office supplies, equipment access, LSRS, and onboarding for new hires and leadership.
• Assist with proposals, contracts, BEOs, and event resumes; log changes and distribute BEOs to operations.
• Handle amenity, transport, phone, shipping requests, group dining, show, and spa reservations; follow up on rooming lists and guarantees 72 hours prior to events.
• Manage vendor invoicing via Coupa and reconcile vendor revenue checks.
• Create CS and Catering resumes and distribute documents to the operations team.

Skills

Guest service

Interpersonal skills

Communication

Education

High School Diploma or GED

Tools

Coupa

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Convention Services Coordinator will provide high‐level administrative support to the Directors and Managers of the Convention Services Team. They will support by preparing reports, collecting sensitive/confidential information, resolving guest issues and provide mentorship and support to the coordinator team.

THE STARTING RATE:

$19.50

THE DAY-TO-DAY:

• Provide mentorship and guidance on administrative tasks for the coordinator team and create and lead all training for coordinator team.
• Coordinate and manage the admin reports calendar. Pull and distribute reports on schedule, including individual client budget reports, item usage reports, special order reports and the BEO run
• Keep confidential files organized and secure including closing event documents like client sponsor lists, affiliate bill backs and negotiated pricing for sponsors
• Complete departmental ordering and oversee inventory of office supplies/amenities and special purchases; assist with new hire access to include phone/computer equipment along with Logon Service Requests (LSRs) for employees and the leadership team
• Assist Catering /Convention Services Team with proposals, contracts, BEOs and Event Resumes as needed, including any changes to the information, log BEO changes appropriately, and handle BEO distribution
• Assist with amenity, transportation, phone line and shipping requests, group restaurant, show and spa reservations, walk pop‐up BEOs and change logs, call to remind customers for rooming list and cut‐off dates, call customer for guarantees 72 hours prior to the scheduled function, assist customer as needed in the absence of the Catering/Convention Services Manager
• Manage vendor invoicing through Coupa ensuring everything is submitted and tracked properly. Manage and verify the vendor revenue checkbook to stay on top of financials
• Assist with the creation of CS and Catering Resumes and handle distribution of documents to operations team

THE IDEAL CANDIDATE:

• 1+ years of prior relevant guest service experience
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• High School Diploma or GED
• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15141-1