Convention Sales Lead Representative

Caesars Entertainment; Las Vegas (NV); On-site; USD 38,000 - 56,000; Full time

Job summary

Caesars Entertainment in Las Vegas seeks a Convention Sales Lead Representative to handle incoming sales leads, directing callers to the appropriate sales teams, and quoting group rates for Total Experiences and Hospitality Sales room blocks.

Reps will generate leads for the Hospitality Sales Team, answer questions about suite pricing and amenities, and create leads to initiate social group blocks for interested callers, providing excellent service to internal and external customers.

Qualifications

• Answer incoming sales lead calls and direct customers to the appropriate sales teams/managers.
• Quote group rates for Total Experiences/Hospitality Sales room blocks.
• Generate a lead to initiate the creation of a social group block.
• Answer questions about suite pricing, amenities, and capabilities within the suites.

Responsibilities

• Provide excellent service and support to internal and external customers.
• Utilize reference material and systems to track Convention Sales leads.
• Collaborate with the Hospitality Sales Team to convert leads into opportunities.

Job description

Convention Sales Lead Representative - Full Time (Call Center LV)

Location: Las Vegas, NV, United States

Guest The Convention Sales Lead Representatives are well-informed, courteous team members who will provide customers (both internal and external) with excellent service and support. They will answer incoming sales lead calls and direct customers to the appropriate sales teams/managers for all Caesars’ properties. They will utilize reference material to delegate incoming leads as well as various other systems to track Convention Sales leads, communicating with customers and the sales team. Reps will quote group rates for Total Experiences/Hospitality Sales room blocks, answer questions about Caesars properties, and generate a lead to initiate the creation of a social group block for interested callers. They will take incoming leads for top-tier Caesar Suite product. Reps will answer general questions about suite pricing, amenities, and the ability to have functions within the suites. Reps will create a lead for the Hospitality Sales Team on behalf of callers interested in learning more about.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.