Control Tower Supervisor – (EX/TS)

Accurate Personnel; Village of Islandia (NY); Sur place; USD 66 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Résumé du poste

Accurate Personnel is hiring for a Control Tower Supervisor in Islandia, NY to oversee end-to-end movement of goods from customer vendors to distribution centers. The role requires strong organizational and analytical skills, with leadership to drive improvements and cost reductions.

The position involves analyzing large volumes of supply chain data, collaborating with Logistics, Warehouse Ops, Inventory Control, and PM teams, and ensuring service levels meet client needs.

Qualifications

• Strong organizational and time-management skills with exceptional attention to detail.
• Ability to manage multiple priorities and deadlines.
• Leadership and accountability.
• Analytical and problem-solving abilities.
• Translate complex operational data into actionable recommendations.
• Advanced Excel skills, including pivot tables.
• Knowledge of relational databases and BI tools.
• Strong communication with all levels of management.
• Customer service and relationship-management skills.
• Knowledge of Distribution Center and supply chain operations.
• Ability to lead a diverse workforce.
• Data-entry accuracy.
• 2–3 years of related supply chain, logistics, or operations experience preferred.

Responsabilités

• Develop and maintain a log of store concerns and network issues.
• Identify process gaps and improvement opportunities.
• Analyze large volumes of supply chain data and reports.
• Review underperforming areas and root causes.
• Create analytical tools and databases to improve decisions.
• Understand process flows and reduce costs.
• Participate in weekly/monthly BOP meetings with leadership.
• Provide recommendations based on data trends.
• Collaborate with cross-functional teams in logistics and operations.
• Communicate with vendors to address issues and negotiate.
• Maintain updates to customer representatives on performance.
• Publish nationwide Discrepancy Monitoring Report weekly.
• Publish nationwide Service Level Report weekly.
• Monitor weather and external conditions affecting ops.
• Forecast inbound/outbound shipments and capacity planning.
• Set daily priorities for store support staff.
• Hold team accountable for deadlines and accuracy.

Connaissances

Organizational skills

Time management

Leadership

Analytical skills

Problem solving

Communication

Excel skills

Databases knowledge

BI tools

Cross-functional

Outils

Business Objects

Microsoft Access

Pivot tables

BI platforms

Description du poste

HIRING IMMEDIATELY: CONTROL TOWER SUPERVISOR IN ISLANDIA, NY

Accurate Personnel is hiring immediately for a Control Tower Supervisor to join our team in Islandia, New York. This individual will be responsible for overseeing and analyzing the end-to-end movement of goods from customer vendors to distribution centers. The ideal candidate will possess strong organizational and time-management skills with exceptional attention to detail, and more listed below.

Pay, Schedule, and Location

• Starting at $66,300 – $70,000/year
• Excellent benefits package, including medical, dental, and vision
• Individual schedules are determined by volume and client needs. Weekend availability is required
• Located in Islandia, New York

Duties and Responsibilities

• Develop and maintain a comprehensive log of store concerns and operational issues associated with the customer and distribution network
• Identify operational errors, process gaps, and Kaizen/continuous improvement opportunities that may impact customer service or operational performance
• Analyze large volumes of operational and supply chain data, including supplier production schedules, production reconciliation reports, shipment information, service levels, and capacity data
• Review underperforming areas within operations and identify contributing factors such as missed delivery times, transportation routes, warehouse capacity constraints, weather events, stocking program limitations, and other operational challenges
• Utilize existing technology and develop new analytical tools, including relational database management systems, to analyze information efficiently and improve decision-making
• Maintain an in-depth understanding of process flows and business challenges in order to identify root causes and recommend improvements that reduce costs, increase efficiency, and improve overall supply chain performance
• Participate in weekly and monthly Business and Operations Planning (B&OP) meetings with Logistics, Warehouse Operations, and Inventory Control leadership
• Provide recommendations to operational leaders based on data analysis, research, trends, and forecasting.
• Collaborate with cross-functional teams including Logistics, Warehouse Operations, Customer Operations, Inventory Control, and Project Management
• Communicate with vendors to address operational issues, resolve concerns, support negotiations, and develop productive working relationships
• Maintain regular communication with customer representatives regarding operational performance, service concerns, and ongoing issues
• Cross-reference and validate reports received through the customer portal
• Follow up with Distribution Center Managers (DCMs) regarding operational impacts, concerns, and corrective actions
• Review, compile, and publish the nationwide Discrepancy Monitoring Report every Tuesday by mid-day
• Review, compile, and publish the nationwide Service Level Report every Tuesday by mid-da
• Monitor weather events and other external conditions that may impact operations, transportation, inbound/outbound shipments, or customer deliveries
• Track operational events and provide timely updates and reporting to senior management
• Support inbound and outbound shipment forecasting and capacity planning to ensure appropriate resources and distribution capabilities
• Establish daily priorities, workloads, and operational plans for Control Center Store Support Specialists and Coordinators
• Hold team members accountable for deadlines, reporting accuracy, customer service, and operational expectations

Requirements and Qualifications

• Strong organizational and time-management skills with exceptional attention to detail
• Ability to manage multiple priorities and consistently meet deadlines
• Strong leadership skills with the ability to hold self and others accountable for results
• Excellent analytical and problem-solving abilities
• Ability to translate complex operational data into actionable recommendations
• Advanced Microsoft Excel skills, including the ability to create and maintain large spreadsheets, utilize statistical formulas, and develop pivot tables
• Knowledge of relational databases and business intelligence tools such as Business Objects, Business Intelligence platforms, and Microsoft Access
• Strong written and verbal communication skills
• Ability to communicate effectively with employees, vendors, customers, and all levels of management
• Strong customer service and relationship-management skills
• Knowledge of Distribution Center and supply chain operations
• Ability to prioritize responsibilities and delegate tasks effectively
• Ability to successfully lead and manage a diverse workforce
• Strong data-entry skills with a high degree of accuracy
• 2–3 years of related supply chain, logistics, distribution, Control Tower, or operations experience preferred
• Previous supervisory or leadership experience preferred