Control Tower Supervisor

Accurate Personnel LLC; Village of Islandia (NY); On-site; USD 66,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision

Competitive salary

Islandia, NY location

Job summary

Accurate Personnel LLC in Islandia, New York seeks a Control Tower Supervisor to oversee end-to-end movement of goods from vendors to distribution centers. The role emphasizes data-driven decisions, process improvement, and cross-functional leadership to enhance service and efficiency.

The position requires strong organizational skills, experience in logistics, and advanced Excel/WMS expertise; weekend availability is required, with a starting salary of $66,300–$70,000 per year.

Qualifications

• Strong organizational and time-management skills with exceptional attention to detail.
• Ability to manage multiple priorities and consistently meet deadlines.
• Strong leadership skills with accountability for results.
• Excellent analytical and problem-solving abilities.
• Translate complex operational data into actionable recommendations.
• Advanced Microsoft Excel skills and pivot tables; comfort with large spreadsheets.
• Knowledge of relational databases and BI tools such as Business Objects and BI platforms.
• Strong written and verbal communication skills; collaborate across teams.

Responsibilities

• Develop and maintain a comprehensive log of store concerns and issues in the distribution network.
• Identify process gaps and improvement opportunities impacting service or performance.
• Analyze large volumes of supply chain data including schedules, reports, and capacity data.
• Review underperforming areas and identify root causes and corrective actions.
• Develop analytical tools using relational databases to improve decision-making.
• Participate in weekly and monthly Business and Operations Planning meetings with leadership.
• Provide recommendations to leaders based on data analysis, trends, and forecasts.
• Collaborate with cross-functional teams across Logistics, Inventory Control, and Project Management.
• Communicate with vendors to address issues and support negotiations.
• Publish nationwide Discrepancy Monitoring and Service Level Reports weekly.

Skills

Organizational skills

Time management

Leadership

Analytical abilities

Advanced Excel

Relational databases

BI tools

Communication

DC/logistics knowledge

WMS knowledge

Tools

Microsoft Access

Business Objects

BI platforms

Job description

Accurate Personnel is hiring immediately for a Control Tower Supervisor to join our team in Islandia, New York. This individual will be responsible for overseeing and analyzing the end-to-end movement of goods from customer vendors to distribution centers. The ideal candidate will possess strong organizational and time-management skills with exceptional attention to detail, and more listed below.

Pay, Schedule, and Location

• Starting at $66,300 – $70,000/year
• Excellent benefits package, including medical, dental, and vision
• Individual schedules are determined by volume and client needs. Weekend availability is required
• Located in Islandia, New York

Duties and Responsibilities

• Develop and maintain a comprehensive log of store concerns and operational issues associated with the customer and distribution network
• Identify operational errors, process gaps, and Kaizen/continuous improvement opportunities that may impact customer service or operational performance
• Analyze large volumes of operational and supply chain data, including supplier production schedules, production reconciliation reports, shipment information, service levels, and capacity data
• Review underperforming areas within operations and identify contributing factors such as missed delivery times, transportation routes, warehouse capacity constraints, weather events, stocking program limitations, and other operational challenges
• Utilize existing technology and develop new analytical tools, including relational database management systems, to analyze information efficiently and improve decision-making
• Maintain an in-depth understanding of process flows and business challenges in order to identify root causes and recommend improvements that reduce costs, increase efficiency, and improve overall supply chain performance
• Participate in weekly and monthly Business and Operations Planning (B&OP) meetings with Logistics, Warehouse Operations, and Inventory Control leadership
• Provide recommendations to operational leaders based on data analysis, research, trends, and forecasting.
• Collaborate with cross-functional teams including Logistics, Warehouse Operations, Customer Operations, Inventory Control, and Project Management
• Communicate with vendors to address operational issues, resolve concerns, support negotiations, and develop productive working relationships
• Maintain regular communication with customer representatives regarding operational performance, service concerns, and ongoing issues
• Cross-reference and validate reports received through the customer portal
• Follow up with Distribution Center Managers (DCMs) regarding operational impacts, concerns, and corrective actions
• Review, compile, and publish the nationwide Discrepancy Monitoring Report every Tuesday by mid-day
• Review, compile, and publish the nationwide Service Level Report every Tuesday by mid-da
• Monitor weather events and other external conditions that may impact operations, transportation, inbound/outbound shipments, or customer deliveries
• Track operational events and provide timely updates and reporting to senior management
• Support inbound and outbound shipment forecasting and capacity planning to ensure appropriate resources and distribution capabilities
• Establish daily priorities, workloads, and operational plans for Control Center Store Support Specialists and Coordinators
• Hold team members accountable for deadlines, reporting accuracy, customer service, and operational expectations

Requirements and Qualifications

• Strong organizational and time-management skills with exceptional attention to detail
• Ability to manage multiple priorities and consistently meet deadlines
• Strong leadership skills with the ability to hold self and others accountable for results
• Excellent analytical and problem-solving abilities
• Ability to translate complex operational data into actionable recommendations
• Advanced Microsoft Excel skills, including the ability to create and maintain large spreadsheets, utilize statistical formulas, and develop pivot tables
• Knowledge of relational databases and business intelligence tools such as Business Objects, Business Intelligence platforms, and Microsoft Access
• Strong written and verbal communication skills
• Ability to communicate effectively with employees, vendors, customers, and all levels of management
• Strong customer service and relationship-management skills
• Knowledge of Distribution Center and supply chain operations
• Ability to prioritize responsibilities and delegate tasks effectively
• Ability to successfully lead and manage a diverse workforce
• Strong data-entry skills with a high degree of accuracy
• 2–3 years of related supply chain, logistics, distribution, Control Tower, or operations experience preferred
• Previous supervisory or leadership experience preferred
• Experience working within a Distribution Center, warehouse, logistics, or supply chain environment preferred
• Strong computer proficiency, including Microsoft Office and Microsoft Excel
• WMS system knowledge and literacy required
• Proficiency with Microsoft Office applications
• Advanced Microsoft Excel capabilities
• Working knowledge of Warehouse Management Systems (WMS)
• Experience with relational databases and business intelligence/reporting tools preferred
• Ability to accurately enter, analyze, organize, and report operational data
• Ability to analyze operational challenges, identify root causes, and recommend effective solutions
• Strong verbal and written communication skills
• Ability to lead employees and effectively interact with all levels of management
• Ability to manage and lead a diverse workforce
• Strong organizational and prioritization skills
• Knowledge and understanding of Distribution Center operations
• Excellent internal and external customer service skills
• Ability to lift up to 25 pounds

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.