Control Tower Specialist

Abacus Solution Group; Elgin (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Abacus Solution Group in South Carolina is seeking a Control Tower Specialist to coordinate and manage customer service requests, track shipments, and support load planning and inventory monitoring. The role requires collaboration with customers, suppliers, logistics providers, vendors, and internal teams to ensure service requests and shipments are handled accurately and timely.

You will track shipments, monitor inventory, execute load planning, and resolve or escalate issues in the logistics

Qualifications

• Minimum of 2 years of experience in logistics, customer service, supply chain, or a related field.
• High School Diploma or GED preferred.

Responsibilities

• Coordinate and manage the movement of goods from suppliers to customers.
• Track shipments and monitor inventory levels to ensure accurate operations.
• Communicate with customers, suppliers and logistics providers to ensure on-time deliveries.
• Provide remote and on-site support to customer service and logistics teams as needed.
• Identify and resolve issues related to the shipping process and service quality.
• Maintain data capture and timely system entry.

Skills

Logistics

Customer service

Supply chain

Education

High School Diploma or GED

Job description

Control Tower Specialist

Summary

The Control Tower Specialist is responsible for coordinating and managing customer service requests to ensure expectations are met or exceeded while achieving key performance goals. This role works closely with customers, suppliers, logistics service providers, vendors, and internal teams to ensure service requests and shipments are handled accurately and in a timely manner.

The Control Tower Specialist will be responsible for tracking shipments, coordinating load planning, monitoring inventory levels, and proactively resolving or escalating issues related to the logistics operations of assigned accounts.

Duties and Responsibilities

• Work closely with internal team members and external partners to meet or exceed customer service requirements.
• Coordinate and manage the movement of goods from suppliers to customers.
• Communicate with customers, suppliers, vendors, and logistics service providers to ensure shipments are delivered on time and according to customer requirements.
• Track shipments and monitor inventory levels to ensure accurate and efficient operations.
• Execute load planning and optimization strategies to support efficient transportation and delivery.
• Identify, resolve, and elevate issues that arise during the shipping process, including delays, damages, lost shipments, and other service-related concerns.
• Develop and maintain positive relationships with customers and business partners.
• Ensure assigned key performance factors and service goals are achieved.
• Maintain accurate data capture and timely system entry.
• Provide remote and on-site support to customer service, material planning, logistics, and supply chain teams as needed.
• Utilize established quality processes to resolve customer, vendor, and operational issues.
• Assist with the start-up and implementation of new customer accounts.
• Proactively anticipate and address potential issues involving customers, vendors, partners, and internal teams.
• Participate in special projects and other assignments as needed.
• Perform other duties as assigned.

Education and Experience

• Minimum of 2 years of experience in logistics, customer service, supply chain, or a related field.
• High School Diploma or GED preferred.