Control Tower Logistics Coordinator

Gilder Search Group; Elgin (SC); On-site; USD 42,000 - 68,000; Full time

Job summary

Gilder Search Group is seeking a Control Tower Specialist to coordinate customer service requests and manage shipments across the supply chain. You will work with customers, suppliers, shippers, and internal teams to ensure on-time delivery and accurate data capture.

The role emphasizes tracking shipments, monitoring inventory, and proactive issue resolution to maintain service levels and operational efficiency across assigned accounts.

Qualifications

• Minimum of 2 years of experience in logistics, customer service, supply chain, or related field.
• High School Diploma or GED preferred.

Responsibilities

• Work closely with internal team members and external partners to meet or exceed customer service requirements.
• Coordinate and manage the movement of goods from suppliers to customers.
• Communicate with customers, suppliers, vendors, and logistics service providers to ensure shipments are delivered on time and according to customer requirements.
• Track shipments and monitor inventory levels to ensure accurate and efficient operations.
• Execute load planning and optimization strategies to support efficient transportation and delivery.
• Identify, resolve, and escalate issues that arise during the shipping process, including delays, damages, lost shipments, and other service-related concerns.
• Develop and maintain positive relationships with customers and business partners.
• Ensure assigned key performance factors and service goals are achieved.
• Maintain accurate data capture and timely system entry.
• Provide remote and on-site support to customer service, material planning, logistics, and supply chain teams as needed.
• Utilize established quality processes to resolve customer, vendor, and operational issues.
• Assist with the start-up and implementation of new customer accounts.
• Proactively anticipate and address potential issues involving customers, vendors, partners, and internal teams.
• Participate in special projects and other assignments as needed.
• Perform other duties as assigned.

Skills

Customer service

Logistics coordination

Load planning

Vendor management

Education

High School Diploma or GED

Job description

Gilder Search Group is seeking a Control Tower Specialist to coordinate customer service requests and manage shipments across the supply chain. You will work with customers, suppliers, shippers, and internal teams to ensure on-time delivery and accurate data capture.

The role emphasizes tracking shipments, monitoring inventory, and proactive issue resolution to maintain service levels and operational efficiency across assigned accounts.