Control Room Supervisor – Private Terminal Operations

Reserveps; Miami, Northern (FL, KY); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

FSA/HSA

Paid time off

Bonuses

Job summary

PS is seeking a Control Room Associate at MIA to coordinate daily operations, lead a team of Member and Operations Associates, and manage multi-site movements with discretion and high service standards.

The role requires strong MS Office skills, airport experience, and excellent communication. Candidates must be authorized to work in the United States and be flexible for a full-time schedule, including weekends and evenings.

Qualifications

• Ability to utilize Microsoft Office, specifically Outlook, Excel, and Word.
• Airport experience preferred.
• Experience managing conflict and effective problem resolution.
• Excellent verbal and written communication skills.
• Strong multi-tasking and organizational skills.
• Demonstrated ability to lead teams.
• Pass a pre-employment drug screening + background check
• Collection of SSN as part of the background check process will be required
• Must be authorized to work in the United States
• Fully open schedule availability, including weekends, holidays, and early morning/late evening shifts

Responsibilities

• Daily preparation of operations for each business day by gathering and disseminating operational information to all work centers at PS.
• Coordinate successful execution of all planned and unplanned operations.
• Initiate and coordinate reservation-related tasks with MIA Airline Carriers.
• Effectively manage PS Terminal relationships with TSA, CBP, and other organizations.
• Effectively manage relationships with third-party vendors when required.
• Ability to coach and deliver feedback for developmental purposes.
• Be approachable and have interpersonal skills that foster trust and respect.
• Provide excellent customer service to our members, business partners, and PS departments and colleagues.
• Perform any other duties as needed by the operation as directed by The Managing Director or other PS Leadership.

Skills

MS Office

Outlook

Excel

Word

Conflict management

Verbal communication

Written communication

Leadership

Multitasking

Team coordination

Job description

PS is seeking a Control Room Associate at MIA to coordinate daily operations, lead a team of Member and Operations Associates, and manage multi-site movements with discretion and high service standards.

The role requires strong MS Office skills, airport experience, and excellent communication. Candidates must be authorized to work in the United States and be flexible for a full-time schedule, including weekends and evenings.