Control Room Operations Lead — Private Terminal Luxury

Professional Services Plus Inc.; Miami (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with match

Paid training

PTO

Job summary

PS is seeking a Control Room Associate for our MIA operations to coordinate daily movements and lead a team of Members and Operations Associates. This position requires strong organizational and leadership skills to manage multiple activities in a fast-paced environment.

The role focuses on coordinating operations, reservations, and relationships with TSA/CBP and vendors, while delivering exceptional service to members and partners. Flexibility for extended hours is expected.

Qualifications

• Ability to utilize Microsoft Office applications (Outlook, Excel, Word).
• Airport experience preferred.
• Experience managing conflict and effective problem resolution.
• Excellent verbal and written communication skills.
• Strong multi-tasking and organizational skills.
• Demonstrated ability to lead teams.

Responsibilities

• Coordinate daily operations for PS movements and support team operations.
• Prepare and disseminate operational information to work centers.
• Manage successful execution of planned and unplanned operations.
• Coordinate reservation-related tasks with MIA Airline Carriers.
• Maintain relationships with TSA, CBP, and third-party vendors.
• Coach and provide feedback for development; foster trust and respect.
• Deliver excellent customer service to members, partners, and PS departments.
• Perform additional duties as directed by leadership.

Skills

Microsoft Office

Outlook

Excel

Word

Conflict management

Leadership

Communication

Multitasking

Problem solving

Airport experience

Tools

Microsoft Office

Job description

PS is seeking a Control Room Associate for our MIA operations to coordinate daily movements and lead a team of Members and Operations Associates. This position requires strong organizational and leadership skills to manage multiple activities in a fast-paced environment.

The role focuses on coordinating operations, reservations, and relationships with TSA/CBP and vendors, while delivering exceptional service to members and partners. Flexibility for extended hours is expected.