Control Room Associate

Professional Services Plus Inc.; Miami (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with match

Paid training

PTO

Job summary

PS is seeking a Control Room Associate for our MIA operations to coordinate daily movements and lead a team of Members and Operations Associates. This position requires strong organizational and leadership skills to manage multiple activities in a fast-paced environment.

The role focuses on coordinating operations, reservations, and relationships with TSA/CBP and vendors, while delivering exceptional service to members and partners. Flexibility for extended hours is expected.

Qualifications

• Ability to utilize Microsoft Office applications (Outlook, Excel, Word).
• Airport experience preferred.
• Experience managing conflict and effective problem resolution.
• Excellent verbal and written communication skills.
• Strong multi-tasking and organizational skills.
• Demonstrated ability to lead teams.

Responsibilities

• Coordinate daily operations for PS movements and support team operations.
• Prepare and disseminate operational information to work centers.
• Manage successful execution of planned and unplanned operations.
• Coordinate reservation-related tasks with MIA Airline Carriers.
• Maintain relationships with TSA, CBP, and third-party vendors.
• Coach and provide feedback for development; foster trust and respect.
• Deliver excellent customer service to members, partners, and PS departments.
• Perform additional duties as directed by leadership.

Skills

Microsoft Office

Outlook

Excel

Word

Conflict management

Leadership

Communication

Multitasking

Problem solving

Airport experience

Tools

Microsoft Office

Job description

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role: Control Room Associate – PS MIA

The Control Room Associate is responsible for the daily coordination of all PS movements. The ideal candidate for this position is a motivated, team-orientated individual with the ability to successfully manage multiple activities while providing leadership and direction to the team of Member and Operations Associates.

Control Room Associate Responsibilities And Expectations

• Daily preparation of operations for each business day by gathering and disseminating operational information to all work centers at PS.
• Coordinate successful execution of all planned and unplanned operations.
• Initiate and coordinate reservation-related tasks with MIA Airline Carriers.
• Effectively manage PS Terminal relationships with TSA, CBP, and other organizations.
• Effectively manage relationships with third-party vendors when required.
• Ability to coach and deliver feedback for developmental purposes.
• Be approachable and have interpersonal skills that foster trust and respect.
• Provide excellent customer service to our members, business partners, and PS departments and colleagues.
• Perform any other duties as needed by the operation as directed by The Managing Director or other PS Leadership.

Required Qualifications

• Ability to utilize Microsoft Office, specifically Outlook, Excel, and Word.
• Airport experience preferred.
• Experience managing conflict and effective problem resolution.
• Excellent verbal and written communication skills.
• Strong multi-tasking and organizational skills.
• Demonstrated ability to lead teams.
• Pass a pre-employment drug screening + background check
• Collection of SSN as part of the background check process will be required
• Must be authorized to work in the United States
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Full Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly health & wellness and cell phone reimbursement
• Paid training
• A great career path with promotion opportunities.

Overtime opportunities available. This is a full-time role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.