Control Center Communications Specialist

4p-Consulting-Inc.; Lithia Springs (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

4p-Consulting-Inc. in Lithia Springs, GA seeks a dependable Communication Desk Assistant to support daily control center operations and routine/emergency communications.

You will coordinate with field personnel, TMCs, supervision, and ITS partners while maintaining outage records and data in designated systems. The role requires a High School Diploma or equivalent, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent is required.
• Strong verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Ability to make sound decisions and manage multiple tasks simultaneously.
• Strong attention to detail and accuracy.
• Ability to work independently as well as within a team.
• Proficiency with Microsoft Office and Windows-based applications including Excel, Word, Outlook, PowerPoint, Access.

Responsibilities

• Initiate and maintain communication with internal customers, including Transmission Maintenance Centers (TMCs), supervision, system operators, and other departments.
• Communicate with external customers and ITS partners during routine operations and system events.
• Provide timely information and communication to field personnel during routine and emergency conditions.
• Answer calls from field personnel entering and exiting substations and transmission line rights-of-way.
• Accurately enter field personnel information and operational activity into designated databases and systems.
• Assist Transmission Power System Coordinators with developing, reviewing, and correcting outage reports.
• Track system events involving transmission lines, substations, and associated equipment.
• Maintain accurate records of transmission system outages and events.
• Maintain operational logs, reports, records, and other control center documentation.
• Communicate relevant system-event information to appropriate internal and external stakeholders.
• Perform administrative and clerical duties as required to support GCC/control center operations.
• Follow established communication, documentation, safety, and operating procedures.
• Handle multiple tasks and priorities while maintaining accuracy and professionalism.

Skills

Communication & Coordination

Outage Tracking

Data Entry & Recordkeeping

Microsoft Office

Multitasking

Attention to Detail

Problem Solving

Emergency Communication

Field Personnel Communication

Control Center Support

Written & Verbal Communication

Education

High School Diploma or equivalent

Associate's or Bachelor's degree

College Degree Preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Microsoft Access

Job description

4p-Consulting-Inc. in Lithia Springs, GA seeks a dependable Communication Desk Assistant to support daily control center operations and routine/emergency communications.

You will coordinate with field personnel, TMCs, supervision, and ITS partners while maintaining outage records and data in designated systems. The role requires a High School Diploma or equivalent, strong communication skills, and proficiency with Microsoft Office.