Communication Desk Assistant 2 4P/169

4P Consulting Inc.; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Communication Desk Assistant to support Power System Coordinators in managing the Integrated Transmission System. This role is crucial for maintaining effective communication between field personnel and internal teams, especially during critical system events. The ideal candidate will have strong organizational and communication skills, proficiency in Microsoft Office Suite, and the ability to work effectively under pressure. This position offers a dynamic work environment with rotating shifts, making it an exciting opportunity for those looking to contribute to essential operations in the energy sector.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in electric utility environment is helpful.

Responsibilities

• Assist in controlling transmission system operations.
• Initiate clear communication with stakeholders during system events.
• Track system events and maintain accurate outage records.

Skills

Communication Skills

Problem-solving

Multitasking

Time Management

Organizational Skills

Microsoft Office Suite

Education

High School Diploma

College Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Access

Job description

Communication Desk Assistant

Company: Georgia Power Company
Location:Atlanta, GA
Work Schedule: Rotating shifts, including 8, 10, or 12-hour shifts, days, nights, weekends, and holidays (24/7 coverage required)

Job Summary

The Communication Desk Assistant works within the Georgia Transmission Control Center (TCC), assisting Power System Coordinators in managing the Integrated Transmission System (ITS) in Georgia. This role serves as a key communication liaison between field personnel, internal teams, GPC management, and ITS partners. Responsibilities include monitoring system events, maintaining outage records, and performing clerical and administrative support tasks critical to transmission system operations.

Key Responsibilities

• Assist Power System Coordinators in controlling transmission system operations.

• Initiate and maintain clear and timely communication with internal and external stakeholders during routine and emergency system events.

• Answer phone calls from field personnel entering/exiting substations and power line rights-of-way; log data into internal databases.

• Track system events on transmission lines and equipment; maintain accurate records of outages.

• Assist in developing, correcting, and maintaining outage reports and event documentation, including cause and duration.

• Support administrative and clerical functions within the TCC.

Qualifications & Experience

• High school diploma or equivalent required; college degree preferred.

• Experience in an electric utility environment, particularly in generation or transmission (construction or maintenance), is helpful.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Access.

• Strong communication skills – verbal and written.

• Excellent problem-solving, multitasking, and time management abilities.

• Organizational skills and ability to maintain accurate documentation under pressure.

• Ability to work independently and as part of a team in high-stress or high-activity situations.

• Familiarity with electrical fundamentals or control center operations is a plus.

Behavioral Competencies

• Professional demeanor and strong interpersonal skills.

• Detail-oriented and focused under pressure.

• Able to prioritize multiple tasks in a dynamic environment.

• Safety-minded, self-motivated, and adaptable.

• Comfortable taking direction from multiple supervisors.

Additional Requirements

• Position is subject to pre-employment screenings related to fitness for duty.

• Must understand and sign the Federal Energy Regulatory Commission (FERC) Standard of Conduct.

• Must successfully pass a NERC cyber security background check and training.

• Subject to enhanced personnel screenings (details provided if selected for interview).