Communication Desk Assistant 3 4P/330

4P Consulting Inc.; Lithia Springs (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

A consulting firm is seeking a Communication Desk Assistant to support the Transmission Grid Control Center. This position involves facilitating communication during system events, managing outage records, and ensuring timely data entry. Candidates should possess strong communication skills and experience in a utility environment is preferred. The role is office-based and may require shift work.

Qualifications

• High school diploma required; college degree preferred.
• Experience in a utility environment is a plus.
• Familiarity with control center or field operations is desirable.

Responsibilities

• Initiate and maintain communication with internal and external partners.
• Assist with outage report preparation and documentation.
• Maintain and track outage records for transmission lines.

Skills

Strong oral and written communication skills

Ability to manage multiple tasks

Proficient with Microsoft Office Suite

Knowledge of basic electrical concepts

Problem-solving and decision-making

Education

High school diploma

College degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Microsoft Access

Job description

Communication Desk Assistant 3

Location: Lithia Springs, Georgia, 30122

Contract- 1 Year

Client- Georgia Power

Job Summary:

The Communication Desk Assistant plays a critical role in supporting the Transmission Grid Control Center (GCC) by facilitating communication between internal departments and external partners. This position assists Power System Coordinators during system events, manages outage records, communicates with field personnel, and ensures the accurate logging of transmission system activities.

Key Responsibilities:

• Initiate and maintain communication with internal customers (e.g., TMCs, supervision) and external partners (e.g., ITS teams) during routine and emergency system events
• Assist Power System Coordinators with outage report preparation, corrections, and documentation
• Maintain and track outage records for all transmission lines and equipment
• Answer and log phone calls from field personnel entering/exiting substations or power line right-of-ways
• Provide timely updates and instructions to field crews under routine and emergency conditions
• Perform clerical and administrative tasks as required by the GCC
• Ensure timely data entry into system tracking databases and support real-time operations

Education & Experience Requirements:

• High school diploma required; college degree preferred
• Experience in a utility environment, especially in transmission or generation maintenance or construction, is a plus
• Familiarity with control center or field operations is desirable

Skills & Abilities:

• Strong oral and written communication skills
• Ability to manage multiple tasks, prioritize under pressure, and respond quickly in fast-paced environments
• Proficient with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Access)
• Knowledge of basic electrical concepts and terminology is preferred
• Problem-solving and decision-making capabilities
• Able to work independently and collaboratively with cross-functional teams

Work Conditions:

• Office-based environment within the Grid Control Center
• May require shift work, depending on operational needs
• Must be comfortable working in a high-volume, real-time support environment