Contractor Operations Analyst

Empower; United States; Hybrid; USD 72,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company matching

Job summary

Empower is seeking an operations professional to oversee contractor onboarding, extensions, transitions, and offboarding across business units. You will verify requirements, track status, and ensure timely documentation and system access.

The role requires 2-4+ years in operations or HR operations, strong attention to detail, and proficiency with Excel and enterprise systems. This position offers a professional office environment in the U.S. and a comprehensive benefits package.

Qualifications

• 2-4+ years of experience in operations, HR operations, procurement support, or similar roles.
• Experience working in structured, process-driven environments.
• Proficiency in Excel and enterprise systems.

Responsibilities

• Coordinate contractor onboarding, extensions, transitions, and offboarding activities.
• Manage stakeholder requirements verification, quote requests, and rate validation.
• Ensure required documentation, approvals, and system access are completed accurately and on time.
• Track contractor status and maintain accurate records across all systems.
• Support daily operations, including intake requests, updates, and changes to contractor engagements.
• Assist with approvals and route requests to appropriate stakeholders.
• Serve as a point of contact for contractor-related inquiries from business units and suppliers.
• Troubleshoot onboarding, access, and process-related issues, resolve operational issues, and elevate more complex problems, risks, delays, or compliance concerns as needed.
• Execute standardized processes and controls for contractor management across business units.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Maintain organized, audit-ready documentation for contractor activities.
• Maintain and update contractor data in systems, including VMS, HRIS, or tracking tools.
• Support reporting on contractor volumes, onboarding timelines, and operational metrics.
• Identify data inconsistencies and work to improve data quality.
• Support timely and accurate completion of onboarding and offboarding activities, data accuracy and completeness, adherence to defined processes and controls, reduction in operational errors and escalations, and responsive stakeholder support.

Skills

Attention to detail

Organizational skills

Communication skills

Excel proficiency

Enterprise systems

Education

Bachelor's degree in Business, Operations, HR, or related field

Tools

VMS

HRIS

Workforce management tools

Job description

Empower is seeking an operations professional to oversee contractor onboarding, extensions, transitions, and offboarding across business units. You will verify requirements, track status, and ensure timely documentation and system access.

The role requires 2-4+ years in operations or HR operations, strong attention to detail, and proficiency with Excel and enterprise systems. This position offers a professional office environment in the U.S. and a comprehensive benefits package.