Workforce Operations Analyst

Empower; United States; Hybrid; USD 72,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company matching

Job summary

Empower is seeking an operations professional to oversee contractor onboarding, extensions, transitions, and offboarding across business units. You will verify requirements, track status, and ensure timely documentation and system access.

The role requires 2-4+ years in operations or HR operations, strong attention to detail, and proficiency with Excel and enterprise systems. This position offers a professional office environment in the U.S. and a comprehensive benefits package.

Qualifications

• 2-4+ years of experience in operations, HR operations, procurement support, or similar roles.
• Experience working in structured, process-driven environments.
• Proficiency in Excel and enterprise systems.

Responsibilities

• Coordinate contractor onboarding, extensions, transitions, and offboarding activities.
• Manage stakeholder requirements verification, quote requests, and rate validation.
• Ensure required documentation, approvals, and system access are completed accurately and on time.
• Track contractor status and maintain accurate records across all systems.
• Support daily operations, including intake requests, updates, and changes to contractor engagements.
• Assist with approvals and route requests to appropriate stakeholders.
• Serve as a point of contact for contractor-related inquiries from business units and suppliers.
• Troubleshoot onboarding, access, and process-related issues, resolve operational issues, and elevate more complex problems, risks, delays, or compliance concerns as needed.
• Execute standardized processes and controls for contractor management across business units.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Maintain organized, audit-ready documentation for contractor activities.
• Maintain and update contractor data in systems, including VMS, HRIS, or tracking tools.
• Support reporting on contractor volumes, onboarding timelines, and operational metrics.
• Identify data inconsistencies and work to improve data quality.
• Support timely and accurate completion of onboarding and offboarding activities, data accuracy and completeness, adherence to defined processes and controls, reduction in operational errors and escalations, and responsive stakeholder support.

Skills

Attention to detail

Organizational skills

Communication skills

Excel proficiency

Enterprise systems

Education

Bachelor's degree in Business, Operations, HR, or related field

Tools

VMS

HRIS

Workforce management tools

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

What you will do:

• Coordinate contractor onboarding, extensions, transitions, and offboarding activities.
• Manage stakeholder requirements verification, quote requests, and rate validation.
• Ensure required documentation, approvals, and system access are completed accurately and on time.
• Track contractor status and maintain accurate records across all systems.
• Support daily operations, including intake requests, updates, and changes to contractor engagements.
• Assist with approvals and route requests to appropriate stakeholders.
• Serve as a point of contact for contractor-related inquiries from business units and suppliers.
• Troubleshoot onboarding, access, and process-related issues, resolve operational issues, and elevate more complex problems, risks, delays, or compliance concerns as needed.
• Execute standardized processes and controls for contractor management across business units.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Maintain organized, audit-ready documentation for contractor activities.
• Maintain and update contractor data in systems, including VMS, HRIS, or tracking tools.
• Support reporting on contractor volumes, onboarding timelines, and operational metrics.
• Identify data inconsistencies and work to improve data quality.
• Support timely and accurate completion of onboarding and offboarding activities, data accuracy and completeness, adherence to defined processes and controls, reduction in operational errors and escalations, and responsive stakeholder support.

What you will bring:

• 2-4+ years of experience in operations, HR operations, procurement support, or similar roles.
• Experience working in structured, process-driven environments.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Good communication and stakeholder support skills.
• Basic understanding of workflow processes, approvals, and compliance controls.
• Proficiency in Excel and enterprise systems.

What will set you apart:

• Exposure to contractor or contingent workforce processes.
• Experience in financial services or a regulated industry.
• Familiarity with VMS, HRIS, or workforce management tools.
• Bachelor's degree in Business, Operations, HR, or a related field.

This job operates in a professional office environment.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required to perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

What we offer you

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$72,200.00 - $101,975.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***