Contractor Onboarding & Performance Coach

Remi Labs, Inc.; Lehi (UT); On-site; USD 34,000 - 83,000; Full time

Benefits offered by this job

Lunch stipend

Unlimited PTO

401k match

Parental leave + health insurance

Cell phone credit

Job summary

Remi Labs, Inc. seeks a Contractor Trainer to help new contractors launch and grow within Remi’s contractor network. You’ll guide onboarding, train them on the Remi App and performance expectations, and provide hands-on support as they complete their first Remi projects.

You’ll work directly with contractors during their first 10 projects, assess progress, and help determine readiness for higher volume. You’ll collaborate with Operations, Sourcing, and Quality to continually improve onboarding.

Qualifications

• Ability to train and develop others.
• Strong verbal and written communication.
• Ability to build relationships while setting expectations and giving direct feedback.
• High accountability and ownership for contractor success.
• Strong organizational skills to manage multiple contractors and projects.
• Ability to identify performance issues and develop practical solutions.
• Comfortable learning and teaching software, workflows, and processes.
• Thrives in a fast-paced environment with evolving priorities.

Responsibilities

• Train newly onboarded contractors on the Remi App, project workflows, and operational processes
• Clearly communicate Remi’s expectations around responsiveness, scheduling, communication, quality, documentation, homeowner experience, and project completion
• Provide hands-on support and coaching as contractors complete their first Remi projects
• Proactively identify process gaps, performance concerns, and opportunities for additional training
• Help contractors troubleshoot challenges while developing the skills to operate independently within the Remi network
• Monitor contractor performance throughout their first 10 projects, including timelines, communication, quality, documentation, and homeowner experience
• Conduct a performance review after a contractor’s first 10 projects and provide a recommendation on readiness for additional project volume
• Partner with Operations, Sourcing, Quality, and other internal teams to resolve contractor issues and improve the onboarding experience
• Identify trends and opportunities to continuously improve Remi’s contractor training program

Skills

Training & coaching

Verbal communication

Written communication

Relationship building

Accountability

Organization

Problem solving

Learning software/tools

Adaptability

Job description

Remi Labs, Inc. seeks a Contractor Trainer to help new contractors launch and grow within Remi’s contractor network. You’ll guide onboarding, train them on the Remi App and performance expectations, and provide hands-on support as they complete their first Remi projects.

You’ll work directly with contractors during their first 10 projects, assess progress, and help determine readiness for higher volume. You’ll collaborate with Operations, Sourcing, and Quality to continually improve onboarding.