Contractor Liaison

Exelon Corporation; Pennsylvania; On-site; Full time

Job summary

A leading energy company is seeking a dedicated individual to process service requests for residential and commercial construction. The role involves tracking requests, scheduling installations, and maintaining project files. Candidates should have strong communication skills and relevant experience in customer contact roles. Competitive hourly rates and benefits are offered.

Benefits

401(k) match and annual company contribution

Medical, dental and vision insurance

Generous paid time off options

Employee Assistance Program

Wellbeing programs

Qualifications

• 1 year experience in a customer contact role or 3 years with a high school diploma.
• Valid driver's license required.

Responsibilities

• Process all service requests for new residential/commercial construction.
• Provide a single point of contact for builders and customers.

Skills

Communication

Negotiating

Education

Associate's degree in engineering or business-related field

High School diploma

Tools

CC&B

WORD

EXCEL

ACCESS

Job description

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?
Primary Purpose

PRIMARY PURPOSE OF POSITION

Process all service requests for new residential/commercial construction, upgrades, demolitions, etc.

Primary Duties

PRIMARY DUTIES AND ACCOUNTABILITIES

• Initiate and track these requests in CIMS and Passport.
• Process and schedule service installations for electric, via builder requests.
• Prepare and track service and street light contracts.
• Provide support for Design and Construction Consultants.
• Provide a single point of contact for builders and customers for new residential/commercial construction, upgrades, demolitions, etc.
• Maintain files for each project.
• Process, Duplicate and Distribute Work Order Packages for Field Construction Work.

Job Scope

JOB SCOPE

Minimum Qualifications

MINIMUM QUALIFICATIONS

• Associate's degree in engineering or business-related field with a minimum of one (1) year experience in a customer contact role or High School diploma with a minimum of three (3) years' experience in a customer contact role.
• Valid driver's license.
• Excellent attendance record.
• Demonstrated excellent telephone and written communication skills.
• Literacy in CC&B or related customer management system.
• PC skills including but not limited to WORD, EXCEL and ACCESS.

Preferred Qualifications

PREFERRED QUALIFICATIONS

• Minimum of one (1) year work scheduling and/or dispatching experience.
• Negotiating skills.
• Knowledge of PassPort system.
• Experience interpreting and understanding distribution maps and electric/gas terminology.
• Knowledge of Gas Operations policies, procedures, and practices.

Benefits

Benefits

• Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $23.29/Hr.
• Annual Bonus for eligible positions: 4%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.