Technical Support Specialist

PPOAR; Akron (OH); On-site; USD 13,000 - 18,000; Full time

Job summary

PPOAR in Akron is seeking a Technical Support Specialist to provide customer-focused technical assistance. This is a contract position offering $1,400 per month, suitable for professionals with a technical background willing to work remotely or on-site as needed.

Responsibilities include addressing inquiries via email, phone, or chat; guiding customers through problem resolution; diagnosing hardware and software issues; and escalating complex cases.

Qualifications

• Bachelors degree in Computer Science or related field preferred.
• Minimum of 2 years experience in technical support or IT helpdesk.
• Proficient in troubleshooting hardware, software and network issues.
• Excellent communication skills both verbal and written.
• Ability to work independently and in a team environment.
• Knowledge of biometric passport technology is a plus.

Responsibilities

• Respond to customer inquiries and troubleshoot technical issues through email, phone, or chat support.
• Provide step-by-step instructions to customers on how to resolve technical problems.
• Diagnose and resolve hardware and software issues related to our products.
• Escalate complex issues to the appropriate department for further investigation.
• Keep accurate records of customer interactions and troubleshooting steps taken.
• Stay up-to-date with product knowledge and industry advancements to better assist customers.

Skills

Technical support

Troubleshooting hardware

Network issues

Communication skills

Education

Bachelor's degree in Computer Science or related field

Job description

We are seeking a highly skilled Technical Support Specialist to join our team in Akron As a Technical Support Specialist you will provide technical assistance to our customers and ensure their satisfaction with our products and services This is a contract position with a salary of 1400$ perfect for professionals with Indian nationality or preference

Responsibilities

• Respond to customer inquiries and troubleshoot technical issues through email phone or chat support
• Provide step-by-step instructions to customers on how to resolve technical problems
• Diagnose and resolve hardware and software issues related to our products
• Escalate complex issues to the appropriate department for further investigation
• Keep accurate records of customer interactions and troubleshooting steps taken
• Stay up-to-date with product knowledge and industry advancements to better assist customers

Requirements

• Bachelors degree in Computer Science or related field preferred
• Minimum of 2 years experience in technical support or IT helpdesk role
• Proficient in troubleshooting hardware software and network issues
• Excellent communication skills both verbal and written
• Ability to work independently and in a team environment
• Knowledge of biometric passport technology is a plus

This is an excellent opportunity for women looking for a flexible contract job that allows them to utilize their technical skills