Contract Service Delivery Trainer

OneSource Virtual; Northern (KY); Hybrid; USD 55,000 - 83,000; Full time

Job summary

OneSource Virtual in the United States is seeking a Contract Service Delivery Trainer to design and deliver onboarding and readiness training focused on Workday and OSV BPaaS processes. This defined-term engagement supports a hiring surge and targets payroll professionals at all levels.

You will develop curricula, lead virtual sessions, and measure training effectiveness, with responsibilities spanning needs assessments, sandbox setup, and post-go-live support under a tight contract timeline.

Qualifications

• 3+ years in Workday Payroll training or system administration.
• Deep understanding of Workday BP, security groups, and payroll reporting.
• Experience with gross-to-net calculations, tax compliance, year-end processing, wage garnishments, and multi-state/global payroll.
• Fast learner able to acclimate quickly to a new tenant, team, and payroll policy set within a compressed contract timeline.
• Excellent public speaking, facilitation, and written communication skills.

Responsibilities

• Training Needs Assessment – Confer with leadership to identify development priorities for Payroll.
• Curriculum Development – Design course materials and learning assets.
• Sandbox Environment Management – Set up Workday training environments for practice.
• Training Delivery – Lead virtual ILT sessions for diverse audiences; use microlearning where appropriate.
• Evaluation & Optimization – Assess training effectiveness via surveys and checks.
• Administration – Schedule registrations, maintain records, and hand off docs at contract end.

Skills

Workday Payroll training

Workday security groups

Public speaking

Written communication

Multistate payroll

Tax compliance

Education

Workday Pro (Payroll or HCM)

CPP Certification

Job description

## Contract Service Delivery TrainerApply: US-Remote: Full time: Posted Yesterday: REQ-2026-323OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. **\\*This is a Temporary/Seasonal Contract role expected to last approximately 3 months or longer\\*** **Job Profile Summary**The Contract Service Delivery Trainer is responsible for designing and delivering job-specific onboarding and readiness training with a concentrated focus on Workday and OSV’s BPaaS systems and processes. This is a defined-term engagement to support a hiring surge. The successful candidate is adept at translating complex payroll operations into clear, actionable training for everyone from entry-level coordinators to seasoned payroll managers. Delivery offerings include role-based curriculum, sandbox-based hands-on practice, virtual instructor-led sessions, and post-go-live hyper-care support. **Essential Functions/Duties/Responsibilities***Other duties may be requested and/or assigned within the scope of the contract term.** **Training Needs Assessment –** Confer with Lead Trainer, Service Delivery leadership, and subject matter experts to identify development needs and priorities specific to Payroll (US/Global).* **Curriculum Development –** Design and develop training curricula, course materials, and learning assets using instructional design best practices.* **Sandbox Environment Management –** Set up and maintain Workday training environments to support realistic, hands-on practice without disrupting live production data.* **Training Delivery –** Lead engaging virtual ILT sessions for diverse audiences, including payroll processors, specialists, and seasonal employees; incorporate microlearning where appropriate.* **Evaluation & Optimization –** Assess training effectiveness via surveys and knowledge checks.* **Administration –** Coordinate training schedules, registrations, and invites for the duration of the contract; maintain training records and rosters, and hand off documentation at contract end. **Qualifications and Experience*** 3+ years specializing in Workday Payroll training or system administration* Deep understanding of Workday business processes (BPs), security groups, and reporting structures related to payroll* Experience with gross-to-net calculations, tax compliance, year-end processing, wage garnishments, and multi-state/global payroll compliance* Fast learner able to acclimate quickly to a new tenant, team, and payroll policy set within a compressed contract timeline* Ability to manage multiple training deliverables independently with limited guidance and minimal ramp-up support* Excellent public speaking, facilitation, and written communication skills; patience with non-technical learners **Preferred Certifications*** Workday Pro (Payroll or HCM)* Certified Payroll Professional (CPP) #LI-REMOTE