Contract & Schedule Coordinator (On-Site)

RUSS HADICK & ASSOCIATES INC; Dayton (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RUSS HADICK & ASSOCIATES INC is seeking a detail-oriented Contract Support Specialist to keep customer orders, documentation, and production schedules organized and accurate in an on-site environment. You will connect customer needs with internal operations and maintain records across multiple departments.

The successful candidate will have at least three years of customer service experience, strong communication skills, and proficiency with Microsoft Office; ERP experience (Epicor) is

Qualifications

• At least three years of experience in customer service or related administrative or customer support role.
• Experience in aerospace, manufacturing, or another industrial setting is an advantage.
• Strong communication skills and a professional approach to customer interactions.
• Excellent attention to detail, particularly when handling order information, documentation, and schedule updates.
• The ability to organize competing priorities and complete time-sensitive work accurately.

Responsibilities

• Review incoming customer orders and enter the relevant information into company systems, ensuring records reflect the latest requirements.
• Manage order revisions and communicate changes to the internal teams affected by updated customer needs.
• Respond to customer questions regarding order status, quotations, contractual information, and outstanding requirements.
• Track unresolved customer requests and coordinate follow-up to help ensure timely responses.
• Coordinate product return requests and maintain the required records in accordance with company procedures.
• Gather the technical and commercial information needed for internal reviews of customer agreements and quotation requests.
• Work with customers to resolve missing, incomplete, or unclear documentation.
• Support the preparation and administration of contract and quotation records in collaboration with Sales and Operations.
• Keep electronic records organized and current through the company's internal information systems.
• Help ensure relevant customer information is accessible to the employees responsible for reviewing and fulfilling orders.
• Review customer-provided schedules against internal planning records and identify differences that require investigation.
• Maintain current order and scheduling information in Epicor, the company's ERP system.
• Update customer portals and other designated systems when schedule or order information changes.
• Communicate scheduling discrepancies and outstanding requirements to the appropriate internal contacts.
• Assist with maintaining reliable information across customer-facing and internal systems to support production planning and order coordination.
• Build productive working relationships with customers and internal departments.
• Coordinate with Sales, Quality, Materials, and Operations to help address issues affecting customer orders.
• Manage multiple requests while keeping deadlines, accuracy, and customer service standards in focus.
• Adapt to changing business priorities and provide administrative support for other departmental activities as needed.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Tools

Microsoft Office

Epicor ERP

Job description

RUSS HADICK & ASSOCIATES INC is seeking a detail-oriented Contract Support Specialist to keep customer orders, documentation, and production schedules organized and accurate in an on-site environment. You will connect customer needs with internal operations and maintain records across multiple departments.

The successful candidate will have at least three years of customer service experience, strong communication skills, and proficiency with Microsoft Office; ERP experience (Epicor) is