Contract Support Specialist

RUSS HADICK & ASSOCIATES INC; Dayton (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RUSS HADICK & ASSOCIATES INC is seeking a detail-oriented Contract Support Specialist to keep customer orders, documentation, and production schedules organized and accurate in an on-site environment. You will connect customer needs with internal operations and maintain records across multiple departments.

The successful candidate will have at least three years of customer service experience, strong communication skills, and proficiency with Microsoft Office; ERP experience (Epicor) is

Qualifications

• At least three years of experience in customer service or related administrative or customer support role.
• Experience in aerospace, manufacturing, or another industrial setting is an advantage.
• Strong communication skills and a professional approach to customer interactions.
• Excellent attention to detail, particularly when handling order information, documentation, and schedule updates.
• The ability to organize competing priorities and complete time-sensitive work accurately.

Responsibilities

• Review incoming customer orders and enter the relevant information into company systems, ensuring records reflect the latest requirements.
• Manage order revisions and communicate changes to the internal teams affected by updated customer needs.
• Respond to customer questions regarding order status, quotations, contractual information, and outstanding requirements.
• Track unresolved customer requests and coordinate follow-up to help ensure timely responses.
• Coordinate product return requests and maintain the required records in accordance with company procedures.
• Gather the technical and commercial information needed for internal reviews of customer agreements and quotation requests.
• Work with customers to resolve missing, incomplete, or unclear documentation.
• Support the preparation and administration of contract and quotation records in collaboration with Sales and Operations.
• Keep electronic records organized and current through the company's internal information systems.
• Help ensure relevant customer information is accessible to the employees responsible for reviewing and fulfilling orders.
• Review customer-provided schedules against internal planning records and identify differences that require investigation.
• Maintain current order and scheduling information in Epicor, the company's ERP system.
• Update customer portals and other designated systems when schedule or order information changes.
• Communicate scheduling discrepancies and outstanding requirements to the appropriate internal contacts.
• Assist with maintaining reliable information across customer-facing and internal systems to support production planning and order coordination.
• Build productive working relationships with customers and internal departments.
• Coordinate with Sales, Quality, Materials, and Operations to help address issues affecting customer orders.
• Manage multiple requests while keeping deadlines, accuracy, and customer service standards in focus.
• Adapt to changing business priorities and provide administrative support for other departmental activities as needed.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Tools

Microsoft Office

Epicor ERP

Job description

Benefits:

• 401(k)


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

Contract Support Specialist

Location: On-Site

Work Schedule: Monday–Friday, Regular Business Hours

The Opportunity

Company is looking for a detail-oriented Contract Support Specialist to help keep customer orders, documentation, and production schedules organized and accurate. Our manufacturing operations serve customers in the commercial aviation, defense, and general aviation industries, where dependable communication and careful coordination are essential to meeting customer requirements.

In this role, you will help connect customer needs with internal business operations. You will work with customers and colleagues across several departments to maintain accurate records, coordinate order changes, resolve information gaps, and support the smooth progression of customer requirements through the organization.

Your Role and Impact

The Contract Support Specialist supports the administrative side of the customer relationship, from receiving and maintaining order information to monitoring schedules and coordinating follow-up activities. Success in this position requires strong organizational skills, sound judgment, attention to detail, and the ability to communicate effectively when priorities or customer requirements change.

What You Will Be Responsible For

Customer Account and Order Coordination

• Review incoming customer orders and enter the relevant information into company systems, ensuring records reflect the latest requirements.


• Manage order revisions and communicate changes to the internal teams affected by updated customer needs.


• Respond to customer questions regarding order status, quotations, contractual information, and outstanding requirements.


• Track unresolved customer requests and coordinate follow-up to help ensure timely responses.


• Coordinate product return requests and maintain the required records in accordance with company procedures.

Documentation and Business Support

• Gather the technical and commercial information needed for internal reviews of customer agreements and quotation requests.


• Work with customers to resolve missing, incomplete, or unclear documentation.


• Support the preparation and administration of contract and quotation records in collaboration with Sales and Operations.


• Keep electronic records organized and current through the company's internal information systems.


• Help ensure relevant customer information is accessible to the employees responsible for reviewing and fulfilling orders.

Production Schedule and Data Accuracy

• Review customer-provided schedules against internal planning records and identify differences that require investigation.


• Maintain current order and scheduling information in Epicor, the company's enterprise resource planning (ERP) system.


• Update customer portals and other designated systems when schedule or order information changes.


• Communicate scheduling discrepancies and outstanding requirements to the appropriate internal contacts.


• Assist with maintaining reliable information across customer-facing and internal systems to support production planning and order coordination.

Communication and Daily Operations

• Build productive working relationships with customers and internal departments.


• Coordinate with Sales, Quality, Materials, and Operations to help address issues affecting customer orders.


• Manage multiple requests while keeping deadlines, accuracy, and customer service standards in focus.


• Adapt to changing business priorities and provide administrative support for other departmental activities as needed.

What You Bring to the Team

• At least three years of experience in customer service or a related administrative or customer support role.


• Experience in aerospace, manufacturing, or another industrial setting is an advantage.


• Strong communication skills and a professional approach to customer interactions.


• Excellent attention to detail, particularly when handling order information, documentation, and schedule updates.


• The ability to organize competing priorities and complete time-sensitive work accurately.


• A practical, self-motivated working style and the ability to respond constructively to changing requirements.


• Confidence working independently while contributing to shared team objectives.


• Proficiency with Microsoft Office applications.


• Experience using ERP software or similar business systems; Epicor experience is preferred.

Work Schedule

This is an on-site position based on a regular Monday–Friday schedule during normal business hours. The successful candidate must be comfortable working in a collaborative office and manufacturing environment and communicating with multiple departments throughout the workday.

Employee Benefits

• Medical insurance


• Dental insurance


• Vision insurance


• Paid time off


• Paid holidays


• 401(k) retirement plan


• Disability insurance


• Additional employee benefits

Make a Difference in Customer Operations

If you enjoy keeping information organized, coordinating details across teams, and helping customers receive clear and timely support, this position offers an opportunity to contribute to the daily effectiveness of a specialized manufacturing business.

Join a team where accuracy, accountability, and effective communication help turn customer requirements into coordinated operational results.