Contract Remote Call Center Representative

TEKsystems; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center representative for a 1-month contract role. This fully remote position emphasizes excellent service delivery, requiring strong communication and critical thinking skills. The role involves assisting participants with their retirement plans and health benefits while managing inquiries end-to-end. A competitive hourly rate and a range of benefits, including medical and 401(k) options, make this opportunity attractive. Join a dynamic team focused on delivering high-quality service and making a positive impact in the community.

Benefits

Medical, Dental & Vision

401(k) Retirement Plan

Life Insurance

Short and Long-term Disability

Health Spending Account

Transportation Benefits

Employee Assistance Program

Time Off (PTO, Vacation, Sick Leave)

Qualifications

• Demonstrated knowledge of retirement plans and health benefits.
• Ability to manage cases and document participant information accurately.

Responsibilities

• Provide excellent service to participants regarding retirement benefits.
• Assist with inquiries and manage cases daily.

Skills

Call Center Experience

Critical Thinking

Strong Communication

Multi-tasking

Ownership Skills

Tools

Case Management System

Job description

*1 MONTH CONTRACT FOR OPEN ENROLLMENT*

Job Details

• Call Center Experience Needed
• Start Date: Targeting May 19th
• End Date: June 28th (potential extension based on attendance and performance)
• Remote position, equipment provided
• Hourly Rate: $16.50
• Work Hours: 8:00 AM - 10:00 PM EST, Monday to Friday (shift scheduled within this window)

Job Description

• Demonstrate detailed knowledge of clients' retirement plans, pension, and health benefits to provide excellent service.
• Require critical thinking, strong communication, multi-tasking, and ownership skills.
• Work independently and as part of a team.
• Assist participants via a concierge service model, addressing inquiries end-to-end.
• Provide proactive, high-quality service and keep participants informed throughout the process.
• Manage open and new cases daily, including interactions with employees, retirement providers, insurance companies, and client services.
• Document and update participant information accurately in the case management system.

Pay and Benefits

Hourly pay is $16.50. Benefits, subject to eligibility, may include:

• Medical, Dental & Vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth options)
• Life Insurance (Voluntary for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off (PTO, Vacation, Sick Leave)

Work Environment

This is a fully remote position.

Application Deadline

Applications close on May 16, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value and positive community impact. TEKsystems and TEKsystems Global Services are part of Allegis Group.

We are an equal opportunity employer, considering all applications without regard to race, sex, age, or other protected characteristics.