Customer Service Representative, Provider Relations

CAI; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated Provider Relations Representative ready to elevate their career. This role involves supporting healthcare providers by addressing inquiries related to behavioral and physical health services. Ideal candidates will have experience in healthcare customer service, strong problem-solving abilities, and excellent communication skills. Join a dynamic team that values collaboration and proactive engagement, and take your career to the next level in a remote setting. If you're passionate about making a difference in healthcare, this opportunity is for you!

Qualifications

• 2+ years experience in healthcare customer service required.
• Strong analytical skills with the ability to identify issues.

Responsibilities

• Develop and maintain positive relationships with assigned providers.
• Act as the first point of contact for provider inquiries.

Skills

Healthcare Customer Service

Problem Solving

Communication Skills

Analytical Skills

Microsoft Office Suite

Education

Bachelor's Degree

Associate's Degree

Tools

Communication Tools

Job description

Customer Service Representative, Provider Relations

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Customer Service Representative, Provider Relations

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Job Summary

We are looking for a motivated Provider Relations Representative, ready to take us to the next level! If you have prior experience in healthcare customer service, strong problem solving and communication skills, and are looking for your next career move, apply now!

Job ID Number

R5063

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

We are looking for a motivated Provider Relations Representative, ready to take us to the next level! If you have prior experience in healthcare customer service, strong problem solving and communication skills, and are looking for your next career move, apply now!

Job Description

We are looking for a Provider Relations Representative to provide dedicated support to designated healthcare providers within our client’s network by addressing inquiries related to our clients behavioral and physical health services. This position is a 3+ month contract and remote.

Due to our end client, candidates must reside within the state of North Carolina.

Due to our end client, candidates must be able to work on CAI's W2 without a need for sponsorship now or in the future.

What You’ll Do

• Develop and maintain positive relationships with assigned providers
• Act as the first point of contact for provider inquiries, ensuring timely and accurate responses to their questions
• Interpret and explain complex information, proactively following up on inquiries and ensuring satisfaction
• Maintain detailed records of interactions, transactions, and comments
• Assist in the preparation and distribution of communication materials, including drafting and sending out written notices
• Collaborate with team members on various projects, providing support as needed to meet team goals
• Perform other tasks as required to support the team’s objectives
  
  

Required

What You’ll Need

• Bachelor's degree and 2 years of experience or Associates degree and 4 years of experience in a healthcare customer service environment
• Demonstrated ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Strong analytical skills with the ability to identify issues and implement effective solutions
• Proficient in general office practices and software packages, including Microsoft Office Suite and communication tools
• Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively
• Ability to work independently and as part of a team, fostering a cooperative work environment
  
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Must be able to communicate with customers/team members in English over the phone and in person
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
  
  

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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