Contract Remote Call Center Representative

TEKsystems; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A forward-thinking company is seeking a Remote Call Center Representative for a contract position focused on open enrollment. This role requires strong communication skills and critical thinking to provide exceptional service to clients regarding their retirement plans and health benefits. As part of a collaborative team, you'll manage inquiries and document participant information while working independently in a fully remote environment. With a competitive hourly rate and potential for benefits, this entry-level position offers an exciting opportunity to make a difference in clients' lives.

Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Transportation Benefits

Qualifications

• Demonstrated knowledge of clients’ retirement plans and health benefits.
• Ability to work independently and collaboratively.

Responsibilities

• Assist participants by addressing inquiries end-to-end.
• Document and update participant information accurately.

Skills

Call Center Experience

Critical Thinking

Strong Communication

Multitasking

Ownership

Tools

Case Management System

Job description

Contract Remote Call Center Representative

This is a 1-month contract position for open enrollment, requiring call center experience. The start date is targeted for May 19th, with an end date of June 28th, which may be extended based on attendance and performance. Equipment is provided for remote work. The hourly rate is $16.50.

You need to be available between 8:00 AM and 10:00 PM EST, Monday through Friday, with shifts scheduled within this timeframe.

Job Description

• The CSR demonstrates detailed knowledge of clients’ retirement plans, pension, and health benefits to ensure high-quality service.
• This role requires critical thinking, strong communication, multitasking, and a sense of ownership.
• Work independently and collaboratively to assist participants, addressing inquiries end-to-end.
• Provide proactive, high-quality service, keeping participants informed throughout the process.
• Manage open and new cases daily, including interactions with employees, retirement providers, insurance companies, and clients.
• Document and update participant information accurately in the case management system.

Pay and Benefits

The pay rate is $16.50/hr. Eligibility for benefits depends on employment specifics and may include:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth options
• Life insurance and AD&D
• Short and long-term disability
• Health Savings Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off, vacation, and sick leave

Workplace Type

This is a fully remote position.

Application Deadline

The application deadline is May 16, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value. We are committed to diversity and equal opportunity employment.

Additional Information

• Seniority level: Entry level
• Employment type: Contract
• Job function: Other
• Industries: IT Services and IT Consulting