Customer Service Representative, Provider Relations

CAI; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a motivated Provider Relations Representative to enhance relationships with healthcare providers. This role involves providing dedicated support, addressing inquiries related to behavioral and physical health services, and ensuring satisfaction through effective communication. The ideal candidate will possess strong problem-solving skills and the ability to thrive in a fast-paced environment. If you're ready to take your career to the next level in a remote setting, this is the perfect opportunity for you to make a significant impact in the healthcare sector.

Qualifications

• Bachelor's degree with 2 years or Associate's with 4 years in healthcare customer service.
• Strong analytical and communication skills are essential.

Responsibilities

• Maintain relationships with healthcare providers and address their inquiries.
• Collaborate with team members to support various projects.

Skills

Healthcare Customer Service

Problem Solving

Communication Skills

Analytical Skills

Time Management

Education

Bachelor's Degree

Associate's Degree

Tools

Microsoft Office Suite

Job description

Job ID Number

R5063

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

We are looking for a motivated Provider Relations Representative, ready to take us to the next level! If you have prior experience in healthcare customer service, strong problem solving and communication skills, and are looking for your next career move, apply now!

Job Description

We are looking for a Provider Relations Representative to provide dedicated support to designated healthcare providers within our client’s network by addressing inquiries related to our clients behavioral and physical health services. This position is a 3+ month contract and remote.

Due to our end client, candidates must reside within the state of North Carolina.

Due to our end client, candidates must be able to work on CAI's W2 without a need for sponsorship now or in the future.

What You’ll Do

• Develop and maintain positive relationships with assigned providers
• Act as the first point of contact for provider inquiries, ensuring timely and accurate responses to their questions
• Interpret and explain complex information, proactively following up on inquiries and ensuring satisfaction
• Maintain detailed records of interactions, transactions, and comments
• Assist in the preparation and distribution of communication materials, including drafting and sending out written notices
• Collaborate with team members on various projects, providing support as needed to meet team goals
• Perform other tasks as required to support the team’s objectives

What You’ll Need

Required:

• Bachelor's degree and 2 years of experience or Associates degree and 4 years of experience in a healthcare customer service environment
• Demonstrated ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Strong analytical skills with the ability to identify issues and implement effective solutions
• Proficient in general office practices and software packages, including Microsoft Office Suite and communication tools
• Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively
• Ability to work independently and as part of a team, fostering a cooperative work environment

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Must be able to communicate with customers/team members in English over the phone and in person
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor