Treasury Customer Support Representative

iShare Inc; Jersey City (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is looking for a dedicated Financial Services Customer Support Representative to join their remote team. In this role, you will be the first point of contact for brokers, clients, and financial institutions, addressing inquiries related to checking accounts, debit cards, ACH transfers, and bill payments. Your excellent communication skills and attention to detail will be crucial in providing outstanding customer service. This contract position offers an exciting opportunity to contribute to a dynamic environment where your efforts will directly impact customer satisfaction. If you thrive in a supportive team and enjoy helping others, this role is perfect for you.

Qualifications

• Strong ability to communicate effectively with clients and provide high-quality customer service.
• Familiarity with banking products and financial transactions is essential.

Responsibilities

• Respond to incoming calls regarding checking, debit cards, ACH, and bill payments.
• Ensure adherence to established call procedures and customer service standards.

Skills

Customer Service Skills

Communication Skills

Banking Products Knowledge

Attention to Detail

Professional Telephone Etiquette

Job description

Remote, Contract role. Initial contract term 4-6 Months.

We are seeking a Financial Services Customer Support Representative to join our team. The Customer Support Representative is responsible for handling incoming calls from brokers, clients, merchants, and financial institutions. These calls relate to checking accounts, debit card issues, ACH transfers, bill payments, etc. The successful candidate will provide excellent customer service while adhering to required call-handling techniques. You will work under supervision for routine tasks, with general guidance provided for special assignments. While a strong knowledge of the job is required, in-depth technical expertise is not necessary.

Key Responsibilities:

1. Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding checking, debit cards, ACH, and bill payments.
2. Ensure adherence to established call procedures and customer service standards.
3. Provide accurate information and solutions to customer inquiries in a professional manner.
4. Ensure high levels of accuracy and attention to detail in every customer interaction.
5. Work with supervision on standard tasks, and handle special tasks with general guidance.
6. Maintain a high level of accuracy when addressing customer concerns.

Qualifications:

1. Customer Service Skills: Strong ability to communicate effectively with clients and provide high-quality customer service.
2. Familiarity with banking products, payment systems, and financial transactions (checking, debit cards, ACH, bill payments).
3. Excellent customer service skills with the ability to manage multiple types of inquiries.
4. Ability to follow structured processes and maintain high accuracy levels.
5. Strong verbal communication skills and professional telephone etiquette.
6. Ability to work under supervision and follow established guidelines.
7. Experience in financial services or call center operations is a plus.

This is a remote position.