Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

IQVIA; Miami (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote contract role. In this dynamic position, you will assist patients and pharmacies by providing payment assistance solutions and troubleshooting program benefits. The role requires strong customer service skills and the ability to navigate complex issues effectively. With multiple shifts available, this opportunity allows you to work from the comfort of your home while making a significant impact in the healthcare sector. If you are passionate about helping others and have the necessary experience, this position is perfect for you.

Qualifications

• 3+ years of call center experience preferred.
• Pharmacy Technician experience and HIPAA certification required.

Responsibilities

• Provide support for customer requests via telephone, email, or fax.
• Document resolutions and escalate unresolved issues promptly.
• Suggest operational improvements to management as necessary.

Skills

Bi-lingual (English/Spanish)

Customer Service

Problem Resolution

Communication Skills

Education

High School Diploma or equivalent

Tools

Call Center Software

Job description

Bi-lingual Pharmacy Support Call Center Representative

Contract Remote Role – Location (Open to Remote US)

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. A significant part of our business is providing patient support programs on behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as card activation, program eligibility, explanation of program benefit, and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Role Purpose:

Primary Call Center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as card activation, program eligibility, explanation of program benefit, and explanation/troubleshooting of submission rejection.

Job Responsibilities:

1. Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
2. Quickly assess the user's issue and provide first level support for problem resolution.
3. Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
4. Recognize operational challenges and suggest recommendations to management, as necessary.
5. Ability to work 40 hours per week under moderate supervision.

Multiple shifts available:

1. 9:00 am – 6:00 pm EST
2. 10:00 am – 7:00 pm EST
3. 11:00 am – 8:00 pm EST

Minimum Education & Experience:

1. High School Diploma or equivalent.
2. Pharmacy Technician experience required.
3. HIPAA certified.
4. Call center experience required (3+ years preferred).
5. Experience in medical claim processing is a plus.
6. Bi-lingual (English/Spanish).

The pay range for this role is $18.00 per hour.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.