Contract IT Support & Training Specialist

Randstad Digital Americas; Denton (TX); On-site; USD 34,000 - 41,000; Part time

Benefits offered by this job

HR support email provided

Job summary

Randstad Digital Americas in Denton, TX seeks an IT Support professional to provide technical support, install and configure infrastructure, and deliver system training. The role focuses on monitoring operating environments, incident response, and project participation.

The candidate will create documentation, guide customers, collaborate with IT teams, and gather business requirements to deliver IT solutions. A Bachelor's degree is required; salary is hourly under a contract arrangement.

Qualifications

• Bachelors Degree required.

Responsibilities

• Provide technical support and perform maintenance
• Create technical documentation and knowledge base articles.
• Provides technical guidance to customers and departmental staff on infrastructure environment issues
• Installing and configuring computer infrastructure equipment to update or fix hardware or software issues
• Gather and document business requirements by engaging with business partners
• Work with various IT teams and the business partners to deliver IT solutions
• Respond to system problems by analyzing the issue and determining the next course of action
• Provide system training to end users
• Participate in various IT projects as required

Skills

Technical documentation

Customer guidance

System training

Collaboration

Education

Bachelor's degree

Job description

Randstad Digital Americas in Denton, TX seeks an IT Support professional to provide technical support, install and configure infrastructure, and deliver system training. The role focuses on monitoring operating environments, incident response, and project participation.

The candidate will create documentation, guide customers, collaborate with IT teams, and gather business requirements to deliver IT solutions. A Bachelor's degree is required; salary is hourly under a contract arrangement.