Contract Customer Support Specialist — Salesforce & CRM

The Addison Group; Columbia (TN); On-site; USD 25,000 - 28,000; Full time

Job summary

The Addison Group is seeking a Customer Service Representative in Columbia, TN for a contract assignment. You will be the main point of contact for customer inquiries, handling phone and email interactions and documenting activities in the CRM system.

You will collaborate with internal teams to resolve issues and ensure service excellence. Ideal candidates will have a high school diploma and at least 1 year of phone-based customer service, with strong communication and multitasking abilities.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of phone-based customer service, sales support, or call center experience required.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities.
• Ability to use multiple computer screens while handling calls and documenting interactions.
• Experience using Microsoft Office, including Outlook, Word, and Excel.
• Familiarity with Salesforce or other CRM platforms preferred.

Responsibilities

• Provide professional support to customers and internal teams through phone and email communication.
• Respond to questions related to applications, account status, and general service inquiries.
• Record customer interactions accurately within Salesforce or a CRM system.
• Manage shared support inboxes and ensure requests are handled promptly.
• Collaborate with cross-functional teams to resolve customer issues efficiently.
• Investigate and troubleshoot customer concerns and determine solutions.
• Identify process improvements and communicate system/workflow recommendations to leadership.
• Balance multiple priorities in a fast-paced, team-oriented environment.
• Meet established quality, productivity, and customer service goals.
• Complete required training and assist with additional projects as assigned.

Skills

Communication

Organizational skills

Multitasking

Time management

Analytical skills

Problem solving

Teamwork

Independent work

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Job description

The Addison Group is seeking a Customer Service Representative in Columbia, TN for a contract assignment. You will be the main point of contact for customer inquiries, handling phone and email interactions and documenting activities in the CRM system.

You will collaborate with internal teams to resolve issues and ensure service excellence. Ideal candidates will have a high school diploma and at least 1 year of phone-based customer service, with strong communication and multitasking abilities.