Contract Customer Service Specialist (In-Office, Apopka)

Tews Company; Florida; On-site; USD 20,000 - 29,000; Full time

Job summary

TEWS is seeking a committed Customer Service Representative for a contract opportunity in Apopka, Florida. This in-office role runs approximately 3+ months, Monday through Friday, 9:00am–5:30pm, at a pay rate of $18 per hour.

The ideal candidate will have a high school diploma or equivalent with at least 1 year of customer service experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• High school diploma or equivalent; pursuit or completion of an Associate degree preferred.
• At least one year of customer service experience.
• Ability to answer customer inquiries and maintain empathy.
• Strong organization and attention to detail.
• Process order returns and provide helpful follow-up information.
• Respond to inquiries via email and chat with correct grammar.
• Capable of working independently and handling multiple projects.
• Working knowledge of order management systems and Outlook is preferred.
• Excellent verbal and written communication; teamwork oriented.

Responsibilities

• Answer incoming customer inquiries via phone, email, and chat.
• Process orders, returns, and provide follow-up information.
• Maintain accurate records and respond promptly to inquiries.
• Collaborate with teammates to deliver value in a fast-paced environment.
• Handle multiple applications simultaneously with accuracy.

Skills

Customer service

Attention to detail

Multitasking

Strong communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Outlook

Order management system

Job description

TEWS is seeking a committed Customer Service Representative for a contract opportunity in Apopka, Florida. This in-office role runs approximately 3+ months, Monday through Friday, 9:00am–5:30pm, at a pay rate of $18 per hour.

The ideal candidate will have a high school diploma or equivalent with at least 1 year of customer service experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced setting.