Medical Equipment & Patient Care Specialist

Tews Company; Orlando (FL); On-site; USD 25,000 - 26,000; Full time

Job summary

Tews Company in Orlando, FL is seeking a Medical Equipment and Customer Service Representative to blend equipment delivery and setup with compassionate patient support. You will educate patients on proper use of medical devices and ensure needs are met with care and professionalism.

Responsibilities include guiding patients and caregivers on equipment use, handling inquiries and paperwork, verifying insurance information, assisting with intake and data entry, and performing minor

Qualifications

• High school diploma or GED equivalent.
• Valid driver’s license with a clean driving record.
• Preferred: Experience with medical equipment or in healthcare-related roles.
• Preferred: Familiarity with medical terminology.
• Preferred: Experience with customer service and office settings.

Responsibilities

• Provide clear instructions to patients and caregivers on equipment usage and care.
• Handle customer inquiries and process necessary paperwork.
• Verify Medicare/Medicaid, and private insurance coverage information.
• Assist with intake processes, including data entry and file preparation.
• Perform minor equipment troubleshooting and repairs as needed.
• Able to multitask and handle large call volume.

Skills

English communication

Multitasking

Attention to detail

Teamwork

Problem solving

Time management

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Tews Company in Orlando, FL is seeking a Medical Equipment and Customer Service Representative to blend equipment delivery and setup with compassionate patient support. You will educate patients on proper use of medical devices and ensure needs are met with care and professionalism.

Responsibilities include guiding patients and caregivers on equipment use, handling inquiries and paperwork, verifying insurance information, assisting with intake and data entry, and performing minor