Contract Customer Service & AR Specialist (18 Months)

UniFirst; Arlington (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

On the job training

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Employee Discount

Employee Referral Bonuses

Profit Sharing

Direct Payroll Deposit

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence in the Arlington area. You will serve as a liaison between customers and the company, handling inquiries by phone or email and supporting our Sales team.

The role emphasizes strong communication, reliability, and basic accounting tasks like processing credits and resolving account issues. On-the-job training and a focus on professional development are provided, with a standard

Qualifications

• Two years of customer service experience in an administrative setting is preferred.
• Prior accounts receivable experience is encouraged.
• High School diploma or GED is recommended.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service experience

Accounts receivable experience

Communication skills

Microsoft Office

Time management

Team player

Problem solving

Basic math

Active listener

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence in the Arlington area. You will serve as a liaison between customers and the company, handling inquiries by phone or email and supporting our Sales team.

The role emphasizes strong communication, reliability, and basic accounting tasks like processing credits and resolving account issues. On-the-job training and a focus on professional development are provided, with a standard