Contract Call Center Pharmacy Technician — Flexible Hours

Martin's Point Health Care Inc.; Denton (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Martin's Point Health Care seeks a Call Center Pharmacy Technician to deliver world-class service to patients and staff via phone and mail-order processes. You will coordinate with on-site teams, ensure accurate patient data, and support mail-order workflows while upholding the organization's mission and values.

Education requirements include a HS diploma and active pharmacy licensure for the state of employment.

Qualifications

• Education: HS Diploma or equivalent.
• Licensure/certification: Active Pharmacy license for state applying prior to start date
• Experience: Experience in an administrative and/or customer service-oriented environment required.
• Experience: Experience in a contact center setting and/or in a patient services environment with pharmacy, billing, insurance processing or related tasks.
• Knowledge: Basic knowledge of telephonic skills for collection of data and information sharing
• Knowledge: Demonstrates an understanding of and alignment with Martin's Point Values.
• Skills: Windows Based Computer skills: data entry and word processing ability
• Skills: Demonstrated telephone etiquette and positive interpersonal skills
• Skills: Excellent organizational skills
• Abilities: Ability to function independently and professionally
• Abilities: Ability to handle difficult conversations with patients and internal customers
• Abilities: Ability to analyze and problem solve
• Abilities: Ability to work with a variety of customers ranging from patients, internal customers, peers Must be able to work flexible hours which may include weekends, evenings and holidays.

Responsibilities

• Respond to patient and external customer requests via incoming phone call resulting in consistent First Call Resolution according to established processes and quality metrics.
• Processes all patient and external customer requests through coordination with on-site staff.
• Ensures messages and collected patient information is accurate and complete.
• Ensures a positive patient experience through thorough information collection and retention of current patients.
• Serves as a resource to patients and the Mail Order Pharmacy team.
• Follows Standard Processes and Protocols related to mail order functions (med refills, order follow through/tracking, closing open data gaps for successful processing).
• With supervisory support, the Call Center Pharmacy Technician tracks and follows up on work requested to be performed.
• Participates in process improvement activities
• Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes
• Demonstrates in-depth knowledge of Martin's Point's mission, vision, and multiple lines of business.
• Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.

Skills

Customer service

Telephone etiquette

Data entry

Interpersonal skills

Organizational skills

Education

HS Diploma or equivalent

Tools

Windows OS

Job description

Martin's Point Health Care seeks a Call Center Pharmacy Technician to deliver world-class service to patients and staff via phone and mail-order processes. You will coordinate with on-site teams, ensure accurate patient data, and support mail-order workflows while upholding the organization's mission and values.

Education requirements include a HS diploma and active pharmacy licensure for the state of employment.