Call Center Pharmacy Technician

Martin's Point Health Care Inc.; Portland (ME); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement savings with employer'scon

Paid time off

Job summary

Martin's Point Health Care Inc. seeks a Call Center Pharmacy Technician to support the Mail Order Pharmacy team in Maine. You will respond to patient and external requests by phone, coordinate with staff, and ensure accurate data while maintaining a positive patient experience.

Ideal candidates have a HS diploma, a state pharmacy license, and experience in admin or customer service within a pharmacy, billing, or insurance context; weekend/evening availability may be required.

Qualifications

• HS Diploma or equivalent.
• Active Pharmacy license for the state applying prior to start date.
• Experience in an administrative and/or customer service environment.
• Experience in a contact center or patient services environment with pharmacy, billing, insurance processing.

Responsibilities

• Respond to patient and external customer requests via incoming phone calls with First Call Resolution.
• Coordinate with on-site staff to process requests and ensure accurate messages and data.
• Maintain a positive patient experience through thorough information collection and retention of current patients.
• Serve as a resource to patients and the Mail Order Pharmacy team.
• Participate in process improvement activities and daily huddles to improve workflows.

Skills

Data entry

Telephone etiquette

Interpersonal skills

Organizational skills

Problem solving

Windows

Education

HS Diploma or equivalent

Tools

Windows OS

Job description

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of \"people caring for people,\" Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a \"Great Place to Work\" since 2015.Position SummaryCall Center Pharmacy Technician works collaboratively with all members of the Pharmacy Mail Order Team to provide world class service to both the patients and staff of Martin’s Point.Job DescriptionPRIMARY DUTIES AND RESPONSIBILITIESUtilizing superior customer service skills, responds to all patient and external customer requests via incoming phone call resulting in consistent First Call Resolution according to establish processes and protocols and within established quality metrics.Processes all patient and external customer requests through appropriate coordination with on-site staff. Ensures messages and collected patient information is accurate and complete.Ensures a positive patient experience through thorough information collection and retention of current patients.Serves as a resource to patients and the Mail Order Pharmacy team.Follows Standard Processes and Protocols related to mail order functions (med refills, order follow through/tracking, closing open data gaps for successful processing.With supervisory support, the Call Center Pharmacy Technician tracks and follows up on work requested to be performed.Participates in process improvement activitiesParticipates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomesDemonstrates in-depth knowledge of Martin’s Point’s mission, vision, and multiple lines of business.Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.POSITION QUALIFICATIONSEducation:HS Diploma or equivalentLicensure/certification:Active Pharmacy license for state applying prior to start dateExperience:Experience working in an administrative and/or customer service-oriented environment required.Experience in a contact center setting and/or in a patient services environment with pharmacy, billing, insurance processing or related tasks.Knowledge:Basic knowledge of telephonic skills for collection of data and information sharingDemonstrates an understanding of and alignment with Martin’s Point Values.Skills:Windows Based Computer skills: data entry and word processing abilityDemonstrated telephone etiquette and positive interpersonal skillsExcellent organizational skillsDetailed oriented and excellent follow through skillsAbilities:Ability to function independently and professionallyAbility to handle difficult conversations with patients and internal customersAbility to analyze and problem solveAbility to work with a variety of customers ranging from patients, internal customers, peersMust be able to work flexible hours which may include weekends, evenings and holidays.Ability to maintain confidentiality and handle protected health information in accordance with HIPAA requirements.Pay Range: $20.20 - $24.95 To promote pay equity, Martin’s Point Healthcare has established defined salary ranges for each role. Compensation is established within the posted range based on a variety of factors, including relevant years of experience, current market conditions, internal equity, and budget considerations. The pay range reflects the potential compensation for this role based on a full-time position. Employees may also be eligible for additional compensation, such as incentive or commission-based programs, where applicable and subject to the terms of the applicable plan. Final compensation is determined at the conclusion of the interview process. We encourage you to apply even if your desired compensation falls outside of the listed range. In addition to base compensation, we offer a comprehensive benefits package including medical, dental, vision, retirement savings with employer contributions, paid time off (including volunteer time off!), pie day, and other employee benefits.This position is not eligible for immigration sponsorship.We are an equal opportunity/affirmative action employer.Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] you have a question about careers at Martin’s Point Health Care? Contact us at: [e-mail]