Temp Pharmacy Call Center Specialist

Martin's Point Health Care; Portland (ME); On-site; USD 28,000 - 34,000; Full time

Job summary

Martin's Point Health Care is seeking a Call Center Pharmacy Technician to join the Mail Order team in Maine. You will handle patient and external customer requests by phone, record accurate information, and support refill processing and order tracking.

The role emphasizes customer service excellence and teamwork within a clinical mail order setting. Applicants should have a high school diploma, an active state pharmacy license, and experience in administrative or call-center environments.

Qualifications

• HS Diploma or equivalent.
• Active Pharmacy license for state applying prior to start date.
• Experience in administrative or customer service environments.
• Experience in call center or patient services with pharmacy/billing tasks.
• Basic telephonic data collection knowledge.

Responsibilities

• Respond to patient and external customer requests via phone with First Call Resolution.
• Coordinate with on-site staff to ensure accurate messages and data.
• Maintain a positive patient experience through thorough information collection.
• Serve as a resource to patients and the Mail Order Pharmacy team.
• Follow mail order processes for refills and order tracking.

Skills

Telephone etiquette

Data entry

Organizational skills

Interpersonal skills

Windows

Education

HS Diploma or equivalent

Tools

Windows OS

Job description

Martin's Point Health Care is seeking a Call Center Pharmacy Technician to join the Mail Order team in Maine. You will handle patient and external customer requests by phone, record accurate information, and support refill processing and order tracking.

The role emphasizes customer service excellence and teamwork within a clinical mail order setting. Applicants should have a high school diploma, an active state pharmacy license, and experience in administrative or call-center environments.