Call Center Pharmacy Technician

Martin's Point Health Care Inc.; Denton (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement savings with employer

Paid time off

Volunteer time off

Pie day

Job summary

Martin's Point Health Care is seeking a Call Center Pharmacy Technician in Denton, TX to support patients and staff via phone, ensuring First Call Resolution and accurate data collection.

This full-time role requires a HS diploma, an active state pharmacy license, and experience in a customer service or call center environment. The organization offers comprehensive benefits and a mission-driven culture.

Qualifications

• HS Diploma or equivalent.
• Active Pharmacy license for state applying prior to start date.
• Experience in an administrative and/or customer service environment; contact center/patient services with pharmacy, billing, insurance processing or related tasks.
• Knowledge of telephonic skills for data collection and information sharing; aligns with Martin’s Point values.

Responsibilities

• Respond to patient and external customer requests via phone with First Call Resolution.
• Coordinate with on-site staff to process requests.
• Ensure messages and patient information are accurate and complete.
• Provide a positive patient experience through thorough information collection and retention of current patients.
• Serve as a resource to patients and the Mail Order Pharmacy team.
• Follow mail order processes for refills, order follow-through/tracking, and data gaps.
• Track and follow up on work requests with supervisory support.
• Participate in process improvement activities and daily huddles to improve workflows.

Skills

Customer service

Data entry

Telephone etiquette

Interpersonal skills

Organizational skills

Attention to detail

Follow-through

Communication skills

Education

HS Diploma

Job description

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of \"people caring for people,\" Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a \"Great Place to Work\" since 2015.

Position Summary Call Center Pharmacy Technician works collaboratively with all members of the Pharmacy Mail Order Team to provide world class service to both the patients and staff of Martin’s Point.

PRIMARY DUTIES AND RESPONSIBILITIES

• Utilizing superior customer service skills, responds to all patient and external customer requests via incoming phone call resulting in consistent First Call Resolution according to establish processes and protocols and within established quality metrics.
• Processes all patient and external customer requests through appropriate coordination with on‑site staff.
• Ensures messages and collected patient information is accurate and complete.
• Ensures a positive patient experience through thorough information collection and retention of current patients.
• Serves as a resource to patients and the Mail Order Pharmacy team.
• Follows Standard Processes and Protocols related to mail order functions (med refills, order follow through/tracking, closing open data gaps for successful processing.
• With supervisory support, the Call Center Pharmacy Technician tracks and follows up on work requested to be performed.
• Participates in process improvement activities
• Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes
• Demonstrates in-depth knowledge of Martin’s Point’s mission, vision, and multiple lines of business.
• Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.

POSITION QUALIFICATIONS

• Education: HS Diploma or equivalent
• Licensure/certification: Active Pharmacy license for state applying prior to start date
• Experience: Experience working in an administrative and/or customer service‑oriented environment required. Experience in a contact center setting and/or in a patient services environment with pharmacy, billing, insurance processing or related tasks.
• Knowledge: Basic knowledge of telephonic skills for collection of data and information sharing Demonstrates an understanding of and alignment with Martin’s Point Values.
• Skills: Windows Based Computer skills: data entry and word processing ability Demonstrated telephone etiquette and positive interpersonal skills Excellent organizational skills Detailed oriented and excellent follow through skills
• Abilities: Ability to function independently and professionally Ability to handle difficult conversations with patients and internal customers Ability to analyze and problem solve Ability to work with a variety of customers ranging from patients, internal customers, peers Must be able to work flexible hours which may include weekends, evenings and holidays. Ability to maintain confidentiality and handle protected health information in accordance with HIPAA requirements.

Pay Range: $20.20 - $24.95 To promote pay equity, Martin’s Point Healthcare has established defined salary ranges for each role. Compensation is established within the posted range based on a variety of factors, including relevant years of experience, current market conditions, internal equity, and budget considerations. The pay range reflects the potential compensation for this role based on a full‑time position. Employees may also be eligible for additional compensation, such as incentive or commission‑based programs, where applicable and subject to the terms of the applicable plan. Final compensation is determined at the conclusion of the interview process. We encourage you to apply even if your desired compensation falls outside of the listed range.

In addition to base compensation, we offer a comprehensive benefits package including medical, dental, vision, retirement savings with employer contributions, paid time off (including volunteer time off!), pie day, and other employee benefits.

This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]

Do you have a question about careers at Martin’s Point Health Care? Contact us at: [e-mail]

Martin’s Point Health Care is a progressive, not-for-profit organization providing care and coverage to the people of Maine and beyond. The organization operates six primary care health care centers in Maine and New Hampshire, accepting most major insurance plans. Martin’s Point also administers two health plans: Generations Advantage (Medicare Advantage plans available throughout Maine), and the US Family Health Plan (TRICARE Prime® plan for active‑duty and retired military families in Maine, New Hampshire, Vermont, upstate New York, northern and western Pennsylvania, and northeastern and central Ohio). For more information, visit https://careers.martinspoint.org.