Continuing Education Operations Lead

Tyler Junior College; Tyler (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Tyler Junior College is seeking an Operations Manager to coordinate daily operations supporting Continuing Studies courses, programs, and contract training. You will collaborate with Program Development Managers, instructors, students, and college departments to ensure accurate processes and a positive student and customer experience.

You will handle course proposals, registrations, payments, room reservations, data maintenance, enrollment monitoring, and coordination of third-party enrollment

Qualifications

• Associate’s Degree is required.
• Two years of experience in an office environment.

Responsibilities

• Assist student inquiries by providing departmental course and program information.
• Assist with student registration in person and via phone.
• Process student payments and refunds.
• Coordinate scheduling of designated repeat courses and manage course data.
• Provide course numbers, registrations, and room reservations.
• Oversee enrollment monitoring and course profitability calculations.
• Handle third-party enrollment documents and contract training invoices.
• Maintain electronic course files and compliance documentation.
• Assist with student outreach and course communications.
• Answer and route incoming calls.

Skills

Collaboration/Teamwork

Computer Software Skills

Customer Service

Data Analysis

Decision-making

Ellucian Banner

Internet Research

Interpersonal Skills

Leadership

Math Skills

Money Handling

Multi-tasking

Negotiation

Written Communication

Organizational Skills

Presentation /Public Speaking

Problem-solving

Project Management

Time Management

Typing/Word Processing

Education

Associate’s Degree

Job description

Tyler Junior College is seeking an Operations Manager to coordinate daily operations supporting Continuing Studies courses, programs, and contract training. You will collaborate with Program Development Managers, instructors, students, and college departments to ensure accurate processes and a positive student and customer experience.

You will handle course proposals, registrations, payments, room reservations, data maintenance, enrollment monitoring, and coordination of third-party enrollment