Contingent Workforce Coordinator

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. in Miami seeks a detail-oriented coordinator to manage the full non-employee lifecycle—from intake and onboarding to extensions and offboarding—for contractors.

You will ensure correct classification and compliance and coordinate with Legal, HR, Finance, and vendors. Role requires experience with onboarding, offboarding, credentialing, and compliance processes; familiarity with Workday and ServiceNow is a plus.

Qualifications

• 2+ years of experience coordinating contingent workforce programs.
• Familiarity with onboarding, offboarding, credentialing, and compliance processes.
• Technology, hospitality, or travel industry experience is a plus.

Responsibilities

• Manage end-to-end non-employee lifecycle: intake, classification, onboarding, maintenance, extensions, and offboarding.
• Validate worker classification with Legal and HR to prevent misclassification and co-employment risk.
• Coordinate with Finance, Supply Chain, and Legal; complete contingent worker contracts in Workday.
• Ensure required training and NDAs are assigned and completed before access is granted; track completion.
• Own access provisioning/deprovisioning in coordination with Access Management teams.
• Maintain non-employee data records: start/end dates, sponsor/supervisor, vendor, tenure, renewal/expiration dates.
• Support User Access Reviews (UARs) and tenure reviews; trigger extensions or conversions as needed.
• Serve as primary contact for hiring managers and vendor accounts on onboarding questions.
• Ad-hoc reporting as needed.

Skills

Workflow management

Attention to detail

Documentation & metrics

Communication skills

Teamwork

Education

Associate's degree

Tools

Workday

ServiceNow

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Job Summary

Manage the end-to-end non-employee lifecycle of non-employee onboarding, maintenance, extensions, and offboarding, ensuring all contractors are correctly classified, compliant, trained, provisioned, and offboarded.

Position Responsibilities

• Manage the end-to-end non-employee lifecycle — intake, classification, onboarding, maintenance, extensions, and offboarding — in Workday and ServiceNow.
• Validate worker classification (MSP / contractor / temp / employee) at intake with Legal and Human Resources to prevent misclassification and co-employment risk.
• Coordinate with Finance (budget), Supply Chain (sourcing), and Legal (SOW execution) and complete the contingent worker contract in Workday.
• Ensure required training and NDAs are assigned and completed before access is granted; track completion and elevate gaps.
• Own access provisioning/deprovisioning in coordination with Access Management teams
• Maintain the non-employee data record — start/end dates, sponsor/supervisor, vendor, tenure clock, and renewal/expiration key dates.
• Support User Access Reviews (UARs)
• Track tenure/length-of-service against policy and trigger review/extension or conversion workflows via the VMO exception process.
• Serve as the single point of contact for hiring managers and vendor account leads on onboarding questions and process education.
• Ad-hoc reporting as needed

Qualifications

DEGREE TYPE: Associate's degree

FIELD(S) OF STUDY: N/A

Experience

• 2+ years of experience in contingent workforce program coordination
• Familiarity with workforce onboarding, offboarding, credentialing, and compliance processes
• Technology, hospitality, or travel industry experience is a plus

Competencies & Skills

• Methodical approach to workflow management
• Exceptional attention to detail
• Proficiency in maintaining documentation and tracking metrics
• Strong problem-solving skills
• Excellent teamwork abilities
• Strong communication skills (written and verbal) with the ability to collaborate effectively with internal and external stakeholders

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Learn More About Our Company

• At a Glance
• Brand Overview
• Norwegian Cruise Line
• Oceania Cruises
• Regent Seven Seas Cruises
• New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.