Shipboard HR Ops Specialist

NCL Bahamas Ltd.; Tampa (FL); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Norwegian Cruise Line Holdings Ltd. is seeking an onboarding coordinator for shipboard theatrical production candidates. You will manage offers, ensure documentation and medical clearances, and coordinate travel and visa requirements for crew embarking on NCLH vessels.

You will liaise with Creative Studios by NCLH, Shipboard PX Operations, and hiring partners to ensure compliant, timely onboarding across international crews and travel logistics.

Competenze

• Degree: High School Diploma; fields include Theater, Business Administration, or Hospitality Management.
• Experience: Minimum 2 years in theatrical environment, focusing on contract administration, company management, and/or HR.
• Experience with high-capacity travel logistics is preferred.

Mansioni

• Build and send all NCLH theatrical production offer letters.
• Negotiate employment terms with agents and talent within guidelines.
• Ensure salaries are consistent with Shipboard Compensation ranges.
• Schedule crew to rehearsal facility in Tampa and ship assignments, updating MAPS.
• Record and update crew information including passport, visa, and medical docs.
• Coordinate with Travel and Deployment Admins on joining logistics (air, ground, hotels).
• Collect, verify, and ensure compliance of joining crew documents.
• Generate recruitment documentation including visa letters and employment agreements.
• Work with medical to verify crew meet shipboard requirements.
• Resolve scheduling changes, contract extensions, and leave requests.
• Manage relationships across hiring managers, Theatrical Ops, Travel/Deployment, License & Documents Admins.
• Coordinate visa compliance for international crew in Tampa rehearsals and embarkation.
• Assist crew with obtaining required visas for employment and country-specific requirements.
• Perform other duties as assigned.

Conoscenze

Microsoft Office

Effective communication

Confidential information handling

Scheduling coordination

Formazione

High School Diploma

Strumenti

MAPS scheduling system

Descrizione del lavoro

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

Responsible for the employment onboarding and deployment processes for all shipboard theatrical production candidates. Build, distribute, and secure casting offers, as well as provide initial documentation required to work onboard Norwegian Cruise Line Holdings vessels. Ensure compliance with company policies regarding documentation requirements, medical clearance, and travel logistics. Liaise between Creative Studios by NCLH management, Shipboard PX Operations, and third-party hiring partners.

POSITION RESPONSIBILITIES

• Build and send all NCLH theatrical production offer letters.
• Negotiate terms of employment with agents and talent within company guidelines and policies.
• Ensure salaries are consistent and within ranges established by the Shipboard Compensation team.
• Schedule newly hired, returning, and replacement crew members to the rehearsal facility in Tampa and ship assignments, updating MAPS with crew movement information.
• Record and update all personal crew information, including passport, visa, and medical documentation.
• Liaise daily with crew members during the pre-employment process to ensure all items are received and approved accordingly.
• Work closely with Travel and Deployment Administrators to coordinate and confirm all logistical requirements for joining crew, including air and ground transportation, and hotel arrangements.
• Collect and verify all documentation for joining crew has been received and is compliant with international and local requirements.
• Generate all crew employment documentation, including supporting visa letters, entry letters, letters of employment, and employment agreements.
• Work closely with the medical department to ensure all potential crew members meet the requirements for shipboard employment.
• Resolve requests regarding crew scheduling and movement, as well as changes to employment contracts, extensions, vacations, medical leave, and ship assignments.
• Manage relationships between hiring managers, Theatrical Operations, Travel and Deployment Administrators, License & Documents Administrators, and other relevant departments.
• Coordinate visa compliance procedures for international crew while in rehearsal in Tampa and for vessel embarkation.
• Assist crew members in obtaining required visas for employment, including researching visa requirements by country/nationality and providing necessary documentation.
• Perform other job-related functions as assigned.

QUALIFICATIONS

• DEGREE TYPE: High School Diploma
• FIELD(S) OF STUDY: Theater, Business Administration, or Hospitality Management
• EXPERIENCE: Minimum 2 years of experience in the theatrical environment, with a focus on contract administration, company management, and/or human resources. Experience working with high-capacity travel logistics is preferred.

COMPETENCIES & SKILLS

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Microsoft Teams.
• Knowledge of or ability to learn MAPS scheduling systems to navigate and update information.
• Excellent written and verbal communication skills for effective interaction with crew, hiring partners, port agents, embassies/consulates, and HR teams (onboard and shoreside).
• Ability to shift priorities and multitask based on scheduling and business needs.
• Ability to handle and maintain confidential information.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY: At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you’re driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together.

Please introduce yourself and let’s get connected

Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you! Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036. To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc