Onboarding Administrator NCLA

Prestige Cruise Services LLC; Miami (FL); In loco; USD 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Norwegian Cruise Line Holdings Ltd. is seeking an administrator to guide shipboard candidates through the onboarding documentation and ensure compliance with US Coast Guard policies. The role coordinates document gathering, data entry into SuccessFactors, and prepares onboarding materials.

You will review passports, licenses, coordinate DocuSign, arrange medical appointments, and maintain timely communications with recruiters, medical, and assignment teams to meet vessel staffing needs.

Competenze

• High School Diploma required.
• 1 year experience in business/administrative roles.
• Six months experience handling candidates' personal information and appointment setting preferred.
• Cruise line staffing experience strongly preferred.

Mansioni

• Maintain and update applicant information and status in pre-employment process.
• Review applicant documents including passports, birth certificates, licenses.
• Prepare onboarding folders and secure sensitive information.
• Send applications and authorization letters via DocuSign.
• Request background checks for new hire candidates.
• Arrange medical appointments for new hires.
• Verify documentation for completeness and validity.
• Set up candidates for training.
• Manage daily inboxes and respond to emails.
• Coordinate with medical and assignment teams to meet vessel needs.

Conoscenze

Interpersonal skills

Organizational skills

English communication

MS Office

Confidential information

Prioritization

Autonomy

Cultural awareness

Formazione

High School Diploma

Strumenti

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descrizione del lavoro

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

The role assists and guides all shipboard candidates through the initial documentation process required for onboard employment.

This role ensures compliance with US Coast Guard and Company policies and protocols, maintains adequate manning levels, and oversees the gathering, reviewing, and filing of all candidate documentation.

Additionally, the administrator is responsible for data entry of candidate information into the Success Factors applicant tracking system.

POSITION RESPONSIBILITIES

• Maintain and update applicant information and status for all new hire candidates throughout the pre-employment process in Success Factors.
• Review applicant documents provided by recruiters and candidates, including passports, birth certificates, state licenses.
• Prepare onboarding folders for each new hire candidate, ensuring the security of sensitive information.
• Send required applications and authorization letters via DocuSign to new hire candidates for completion.
• Request background checks for new hire candidates.
• Arrange medical appointments for new hire candidates.
• Collect and verify that all documentation for new hire candidates is complete and valid.
• Set up completed new hire candidates for training.
• Manage personal and departmental inboxes daily to ensure timely responses to emails.
• Work closely with the medical department to ensure all potential crew members meet USCG regulations and physical requirements for shipboard employment.
• Coordinate with Assignment Specialist to ensure the pipeline of applicants meets the upcoming needs of the vessels.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE

High School Diploma.

EXPERIENCE

• 1 year experience in business/administrative roles.
• Six months experience working with candidates personal information and appointment setting is preferred.
• Cruise line experience is strongly preferred, specifically as it relates to staffing and dealing with large crew movement.

COMPETENCIES & SKILLS

• Excellent interpersonal and organizational skills.
• Ability to meet deadlines and manage high-volume new hire processing in a fast-paced environment.
• Strong written and verbal English communication skills for effective interaction with new hire candidates and ship/shore side team members.
• Ability to communicate effectively with individuals from diverse cultural backgrounds.
• Proficiency in Microsoft Office Suite, with a focus on Outlook, Word, and Excel.
• Ability to shift priorities based on scheduling and business demands.
• Capability to work autonomously with minimal supervision.
• Ability to handle and maintain confidential information.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

• At a Glance
• Brand Overview
• Norwegian Cruise Line
• Oceania Cruises
• Regent Seven Seas Cruises
• New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.