Contingent Disaster Relief Phone Agent

MCI; Virginia Beach (VA); Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking motivated individuals for a part-time, remote role as Contingent Disaster Relief Phone Agents. Ideal candidates will assist customers during disaster relief efforts, providing support and enhancing the customer experience. This entry-level position offers flexible hours and comprehensive training, making it perfect for those looking to make a difference while working from home. Join a supportive environment that values diversity and encourages career growth, all while contributing to meaningful disaster response initiatives.

Benefits

Paid Time Off

Health Coverage

Retirement Plans

Career Advancement Opportunities

Qualifications

• Must be 18 years or older and have a high school diploma.
• Excellent communication and customer service skills required.

Responsibilities

• Assist customers with service inquiries and enhance their experience.
• Utilize service techniques and escalate issues appropriately.

Skills

Communication Skills

Customer Service Orientation

Problem-Solving Skills

Multi-tasking

Typing Speed (20+ WPM)

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows OS

Job description

Join to apply for the Contingent Disaster Relief Phone Agent role at MCI

Job Details

• Remote Work-at-Home
• Part-Time
• Hourly + Bonus
• No Resume Required, Entry-Level

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Accepted candidates will be contacted via email and text on an as-needed basis. Operating hours are from 8:00 AM to 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

Applicants must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

1. Assist customers with service inquiries.
2. Learn common requests and solutions.
3. Enhance the customer experience.
4. Utilize our service techniques and systems.
5. Escalate customer dissatisfaction appropriately.

Ideal candidates are confident, engaged, team players, and positive. MCI provides comprehensive training and encourages motivated, energetic, and dedicated applicants to apply.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent communication skills.
• Typing speed of 20+ WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliable with good attendance.
• Customer service orientation with problem-solving skills.
• Ability to multi-task and stay focused.
• Team-oriented with interpersonal skills.
• Able to work in a fast-paced, changing environment.
• Authorized to work in the job location.
• Willing to undergo background checks and drug screening.

Additional Information

This role involves sedentary work in a professional environment, requiring long periods of sitting and operating office equipment. Reasonable accommodations are available per ADA policies.

MCI values diversity and is an equal opportunity employer. We do not discriminate based on age, race, gender, disability, or other protected characteristics. We also consider qualified applicants with criminal histories in accordance with legal requirements.

MCI is committed to creating a supportive environment that fosters growth, recognizes contributions, and offers competitive benefits, including paid time off, incentives, health coverage, retirement plans, and career advancement opportunities.