Contingent Disaster Relief Phone Agent

Mass Markets; Richmond (VA); Remote; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a temporary remote role as a Disaster Relief Phone Agent. This position focuses on supporting hurricane-related needs, providing essential customer service during critical times. Successful candidates will engage with customers, resolve inquiries, and enhance their experience while working in a dynamic team environment. With flexible shifts and competitive compensation, this role offers a unique opportunity to contribute meaningfully during disaster response efforts. Join a company that values your contributions and offers growth opportunities in a collaborative setting.

Benefits

Paid Time Off

Health Insurance Options

Retirement Savings Plans

Paid Training

Casual Dress Code

Incentives and Rewards

Qualifications

• Must be 18 years or older with a high school diploma.
• Excellent communication and customer service skills are essential.

Responsibilities

• Assist customers with service inquiries and improve their experience.
• Utilize service techniques and escalate issues appropriately.

Skills

Communication Skills

Customer Service Orientation

Problem-Solving

Typing Speed

Conflict Resolution

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows OS

Job description

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We focus on excellence and innovation, establishing ourselves as a trusted partner in the industry.

MCI is seeking agents for a temporary, remote position to support disaster relief efforts, specifically responding to hurricane-related needs. Candidates will be contacted via email and text on an as-needed basis. The hours of operation are from 8:00 AM to 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, applicants must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve customer experience during disaster response
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

Successful candidates should be confident, engaged, team-oriented, and positive, bringing enthusiasm to their work each day.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office and Windows OS
• Reliable with good attendance and punctuality
• Ability to troubleshoot and resolve customer issues
• Conflict resolution, problem-solving, negotiation skills
• Customer service-oriented (empathetic, responsive, patient)
• Ability to multi-task and self-manage in a fast-paced environment
• Strong interpersonal and relationship-building skills

Compensation and Benefits

At MCI, we value your contributions with competitive pay and benefits, including:

• Paid Time Off and holidays
• Incentives and rewards, including contests with cash, electronics, vacations, and cars
• Health insurance options after 30 to 90 days
• Retirement savings plans
• Disability and life insurance
• Opportunities for internal promotion and career growth
• Paid training and a collaborative work environment
• Casual dress code

Physical Requirements

This role involves sedentary work, primarily sitting and using a computer and phone, with occasional movement around the office. Ability to lift objects up to 40 pounds may be required.

Conditions of Employment

• Legal authorization to work in the respective country
• Willingness to undergo background checks, security investigations, and drug screening

Equal Opportunity Statement

MCI is committed to diversity and provides reasonable accommodations as required by law. We do not discriminate based on age, race, gender, disability, or other protected characteristics.

About MCI

MCI is a global leader in business process outsourcing, offering a range of services including contact center solutions, IT services, and staffing. Recognized for rapid growth and innovation, MCI employs over 10,000 professionals across multiple locations and subsidiaries.

Additional Information

This job description provides a general overview and is not exhaustive. The employer reserves the right to revise it at any time. Employment is at-will, and either party may terminate employment at any time.