Contingent Disaster Relief Phone Agent

MCI; Missouri; Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking motivated individuals for a part-time role as a Contingent Disaster Relief Phone Agent. This entry-level position offers a supportive work environment where you can enhance your customer service skills. Responsibilities include assisting customers with inquiries, utilizing service techniques, and contributing to a positive customer experience. With flexible shifts and comprehensive training provided, this opportunity is perfect for those looking to grow in the BPO sector while working from home. Join a company that values innovation and excellence in service delivery.

Benefits

Health benefits

Retirement plans

Disability and life insurance

Career growth opportunities

Paid training

Supportive work environment

Qualifications

• Entry-level position requiring strong communication and customer service skills.
• Candidates must be 18+ and possess a high school diploma or equivalent.

Responsibilities

• Assist customers with service inquiries and improve their experience.
• Utilize service techniques and escalate issues as necessary.

Skills

Excellent communication skills

Typing speed of 20+ WPM

Basic knowledge of Microsoft Office

Conflict resolution and negotiation skills

Customer service oriented

Ability to troubleshoot and resolve customer issues

Ability to multi-task and self-manage

Team-oriented and adaptable

Education

High school diploma or equivalent

Job description

Join to apply for the Contingent Disaster Relief Phone Agent role at MCI.

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type

Part-Time

Pay Types

Hourly + Bonus

Application Details

No Resume Required, Entry-Level

Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Candidates will be contacted via email and text as needed. Shifts are from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM ET. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Candidate Qualifications

Ideal candidates are motivated, energetic, and dedicated. All new employees receive world-class training.

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office
• Reliable with good attendance
• Ability to troubleshoot and resolve customer issues
• Conflict resolution and negotiation skills
• Customer service oriented (empathetic, responsive, patient)
• Ability to multi-task and self-manage
• Team-oriented and adaptable to fast-paced environments

Conditions of Employment

Must be authorized to work in the country. Willing to undergo background/security checks and drug screening. Employment is contingent on these results.

Compensation and Benefits

We offer competitive pay, incentives, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment. Benefits may vary by location.

Physical Requirements

Primarily sedentary work involving sitting/standing for long periods, operating computers and office equipment, with occasional movement and lifting up to 40 pounds.

Reasonable Accommodation

We provide accommodations for qualified individuals with disabilities as required by law. Contact HR for assistance.

Diversity and Equality

We embrace diversity and are committed to an inclusive work environment free from discrimination and harassment. All employment decisions are based on merit and qualifications.

About MCI

MCI provides industry-leading solutions in business process outsourcing, contact center services, and IT. Recognized for rapid growth and innovation, MCI operates globally with a diverse workforce and extensive client base.

Additional Information

This description is a general overview and not an exhaustive list of duties or requirements. Employment is at-will, and the company reserves the right to revise the description as needed.