Contingent Disaster Relief Phone Agent

MCI; South Dakota; Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals for the role of Contingent Disaster Relief Phone Agent. This part-time, remote position focuses on providing exceptional customer service during disaster relief efforts. Ideal candidates will possess strong communication skills and a customer-oriented mindset. You'll receive comprehensive training to equip you with the necessary tools to assist customers effectively. Join a supportive team that values your contributions and offers opportunities for growth in a dynamic environment. If you thrive in fast-paced situations and are ready to make a difference, this role is for you!

Benefits

PTO

Health Coverage

Retirement Savings

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Casual Work Environment

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent communication skills and ability to type swiftly (20+ wpm).

Responsibilities

• Assist customers with service inquiries and improve their experience.
• Utilize service techniques and escalate issues as needed.

Skills

Organizational Skills

Written Communication

Oral Communication

Customer Service Orientation

Problem Solving

Multi-tasking

Conflict Resolution

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows Operating Systems

Job description

Join to apply for the Contingent Disaster Relief Phone Agent role at MCI.

Remote Work-at-Home

Part-Time

Hourly + Bonus

No Resume Required, Entry-Level

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

What does a Hurricane Relief Agent do?

We improve the customer’s experience by providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems to help improve the customer experience during a difficult time.

Key Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You should bring a positive and enthusiastic outlook to work each day!

Are you a good fit for this position?

MCI provides all new employees with world-class training and encourages positive, driven, and confident applicants to apply. Ideal candidates are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite
• Basic understanding of Windows operating systems
• Highly reliable with good attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and ability to build relationships

All MCI locations require candidates to be authorized to work in the respective country.

Subject to program and location, candidates must be willing to submit to background/security investigations and drug screening, with employment contingent on results.

Benefits and Compensation

MCI offers competitive compensation, incentives, and a variety of benefits including PTO, health coverage, retirement savings, disability and life insurance, career growth opportunities, paid training, and a casual work environment.

If you’re ready to join a company that values your contributions and supports your growth, apply today!