Contingent Disaster Relief Phone Agent

Mass Markets; Los Angeles (CA); Remote; USD 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking dedicated individuals for the Contingent Disaster Relief Phone Agent role. This temporary remote position offers the chance to support vital disaster relief efforts, working flexible hours based on needs. Ideal candidates will possess excellent communication skills and a strong customer service orientation, thriving in a fast-paced environment. Join a company that values your contributions with competitive compensation and a supportive work atmosphere, where your efforts help make a real difference in people's lives during challenging times.

Benefits

Paid Time Off

Cash Bonuses

Health Benefits

Paid Training

Casual Dress Code

Career Growth Opportunities

Qualifications

• Must be 18 years or older with a high school diploma.
• Excellent communication skills and customer service orientation.
• Ability to type swiftly and accurately.

Responsibilities

• Assist customers with service inquiries and improve their experience.
• Learn common requests and solutions to enhance service.
• Utilize service techniques and escalate issues as needed.

Skills

Organizational Skills

Written Communication

Oral Communication

Typing Speed

Customer Service Orientation

Problem Solving

Multi-tasking

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows Operating Systems

Job description

Join to apply for the Contingent Disaster Relief Phone Agent role at Mass Markets

3 months ago Be among the first 25 applicants

Join to apply for the Contingent Disaster Relief Phone Agent role at Mass Markets

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

Candidate Qualifications

Wondering if you are a good fit for this position?

MCI provides all new employees with world-class training, encouraging positive, driven, and confident applicants to apply. Ideal candidates are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service orientation (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and ability to build relationships with team and customers

Compensation and Benefits

Valuing Your Contribution

At MCI, we believe your hard work deserves recognition and reward. Our packages are competitive and designed to grow with you. Starting pay is based on experience, with various benefits and incentives to support and reward our team members.

What to Expect

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards: Cash bonuses, prizes, electronics, vacations, and cars
• Health Benefits: Medical, dental, vision after 90 days; MEC plans after 30 days
• Retirement Savings: Available where applicable
• Disability & Life Insurance
• Career Growth: Internal promotion opportunities
• Paid Training
• Engaging Work Environment
• Casual Dress Code

Physical Requirements

This position is largely sedentary, requiring sitting/standing for long periods, operating a computer and office equipment, with occasional movement and exertion up to 40 pounds.

Conditions of Employment

• Authorized to work in the job’s country
• Willing to submit to background/security checks and drug screening

Reasonable Accommodation

We provide accommodations per ADA guidelines. Contact Human Resources for requests.

Equal Opportunity Employer

We embrace diversity and do not discriminate based on any protected characteristic. We consider qualified applicants with criminal histories in accordance with laws.

About MCI

MCI creates industry-leading solutions in CX and DX, supporting companies with BPO, staff augmentation, contact center services, and IT needs. Recognized as Iowa's fastest-growing company in 2019, MCI operates multiple facilities across North America and employs over 10,000 people.

Additional Information

This description provides a general overview and is not exhaustive. The employer may revise this at any time. Employment can be terminated by either party at any time.