Contingent Disaster Relief Phone Agent

MCI; Kentucky; Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated individuals for the role of Contingent Disaster Relief Phone Agent. This part-time, remote position offers the chance to make a meaningful impact during disaster relief efforts. Candidates will provide exceptional customer service, assist with inquiries, and enhance the customer experience using innovative techniques. Join a team that values your contributions with competitive pay, benefits, and a collaborative environment. If you're motivated and ready to help during critical times, this opportunity is perfect for you!

Benefits

Paid Time Off (PTO)

Health Coverage

Retirement Plans

Disability and Life Insurance

Paid Training

Qualifications

• Must be 18+ years old and have a high school diploma or equivalent.
• Excellent communication skills and ability to multitask in a fast-paced environment.

Responsibilities

• Assist customers with service inquiries and improve their experience.
• Utilize service techniques and escalate customer dissatisfaction appropriately.

Skills

Communication Skills

Customer Service Orientation

Problem-Solving Skills

Typing Speed (20+ WPM)

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows

Job description

Join to apply for the Contingent Disaster Relief Phone Agent role at MCI

Remote Work-at-Home

Part-Time

Hourly + Bonus

No Resume Required, Entry-Level

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, establishing ourselves as a trusted partner in the industry.

MCI seeks agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered, complete a full application on our careers page, including all screening questions and a brief pre-employment test.

What Does a Hurricane Relief Agent Do?
We enhance the customer experience by providing exceptional solutions to simple requests, applying the latest customer service techniques, and learning our account management systems to assist customers during difficult times.

Key Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

Candidates should be confident, fully engaged, team-oriented, and positive. We encourage motivated, energetic, and dedicated individuals to apply.

Qualifications

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Conflict resolution, problem-solving, negotiation skills
• Customer service orientation (empathetic, responsive, patient)
• Ability to multitask, stay focused, and self-manage
• Strong teamwork and customer focus
• Ability to thrive in a fast-paced, changing environment
• Interpersonal skills to build relationships

Additional Requirements

• Authorized to work in the job's country
• Willing to undergo background/security checks and drug screening, contingent on results

Why Join MCI?
We value your contributions with competitive pay, benefits, and incentives such as PTO, bonuses, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun, collaborative environment.

Our offerings are tailored to meet diverse needs across locations, emphasizing effort, growth, and employee value.

If you're ready to contribute and grow with us, apply today!

This role involves sedentary work, primarily sitting and using a computer and phone, with occasional movement and lifting up to 40 pounds. We provide reasonable accommodations per ADA policies.

MCI promotes diversity and equal opportunity, ensuring a work environment free from discrimination and harassment. We consider qualified applicants with criminal histories in accordance with laws.

MCI specializes in business process outsourcing, customer service, IT services, and more, serving a broad range of clients and industries, with a history of rapid growth and innovation.

This description provides a general overview; duties and qualifications may evolve. The employer reserves the right to modify this job description at any time.