Contingent Disaster Relief Phone Agent

MCI; Iowa; Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player seeks dedicated individuals for a part-time role as a Contingent Disaster Relief Phone Agent. This temporary remote position focuses on providing exceptional customer service during disaster relief efforts. Candidates will assist customers with inquiries, utilize service techniques, and ensure a positive experience. Join a supportive team that values communication and adaptability in a fast-paced environment. Enjoy competitive pay and benefits while making a meaningful impact during critical times.

Benefits

Paid Training

PTO

Health Coverage

Retirement Plans

Disability Insurance

Life Insurance

Career Growth Opportunities

Qualifications

• Ideal candidates are motivated, energetic, and dedicated.
• Must be at least 18 years old and possess a high school diploma.

Responsibilities

• Assist customers with service inquiries and improve their experience.
• Utilize service techniques and escalate issues when necessary.

Skills

Communication Skills

Typing Speed

Problem-Solving Skills

Customer Service Techniques

Multitasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Part-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Entry-Level

MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

What does a hurricane relief agent do? We improve the customer’s experience by providing exceptional solutions to simple requests, applying customer service techniques, and learning our account management systems to support customers during a difficult time.

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Candidates should be confident, fully engaged, team players, and bring a positive attitude daily.

Candidate Qualifications

We encourage motivated, energetic, and dedicated applicants to apply. Ideal candidates are:

• At least 18 years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer-oriented (empathetic, patient)
• Ability to multitask and self-manage
• Team-oriented and adaptable in a fast-paced environment

Conditions of Employment

Must be authorized to work in the job's location, willing to undergo background/security and drug screening.

Compensation and Benefits

We offer competitive pay based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical Requirements

This role is largely sedentary, requiring sitting/standing for long periods, operating office equipment, and occasional movement or exertion up to 40 pounds.

Equal Opportunity and Diversity

We are committed to a diverse, inclusive, and discrimination-free workplace, providing reasonable accommodations as needed and complying with all applicable laws.

About MCI

MCI is a top BPO provider, recognized for rapid growth and industry leadership, with facilities across North America and beyond, offering a wide range of tech-enabled business services.

Additional Information

This description provides a general overview; duties and requirements may evolve. Employment is at-will, and descriptions are subject to change.