Contents Restoration Project Lead - Field & Warehouse

Sunstall Inc.; Murfreesboro (TN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) retirement plan with company-m­

Health, Dental, Vision insurance

Vacation

Job summary

SERVPRO is seeking a Contents Project Manager to supervise day-to-day contents projects in the field and warehouse, including pack-out, cleaning, inventory, storage, and pack-back of customer belongings. You will report to the Contents Operations/Production Manager and lead crews on assigned jobs, ensuring work is performed safely, accurately, and to SERVPRO quality standards.

This role provides hands-on direction to crews, with no formal personnel management responsibilities, and requires

Qualifications

• Prior contents/restoration experience, including experience leading or directing a crew.
• Strong attention to detail and knowledge of contents handling, inventory, and cleaning processes.
• High school diploma/GED required.
• IICRC certifications and/or previous fire/water/mold property restoration experience preferred.
• Effective written and oral communication skills.
• Strong organizational, time-management, and problem-solving skills.
• Ability to lead and direct crews on the jobsite and provide constructive day-to-day feedback.
• Valid driver’s license, approved by our insurance company, required.
• Ability to travel locally or out of state when necessary.

Responsibilities

• Oversee the day-to-day execution of assigned contents projects from pack-out through pack-back.
• Provide clear direction, guidance, and real-time feedback to contents crews and technicians.
• Establish efficient job flow, setups, and coordination of requirements for each job.
• Perform and oversee pack-out, inventory, cleaning, storage, and pack-back of customer belongings.
• Ensure accurate documentation, photography, labeling, and tracking of all customer contents.
• Ensure crews follow SERVPRO processes and complete work per the work order and scope.
• Monitor production progress against the schedule and communicate status to the Operations/Production Manager and Job File Coordinator.
• Identify safety hazards, communicate them, and enforce all safety procedures on the jobsite and in the warehouse.
• Review and ensure complete, accurate job file and inventory documentation.
• Communicate professionally with customers, adjusters, and other stakeholders regarding their belongings.
• Monitor and control job costs, labor time, and material usage on assigned projects.
• Ensure proper care, protection, and maintenance of equipment, tools, vehicles, and storage areas.
• Resolve day-to-day production issues quickly and escalate concerns as needed.
• Ensure jobsites and storage areas are left clean, secure, and orderly.
• Support the training and development of technicians by demonstrating best practices and sharing knowledge.

Skills

Crew leadership

Attention to detail

Effective communication

Travel flexibility

Safety awareness

Education

High school diploma/GED

IICRC certifications

Tools

DocuSketch

Job description

SERVPRO is seeking a Contents Project Manager to supervise day-to-day contents projects in the field and warehouse, including pack-out, cleaning, inventory, storage, and pack-back of customer belongings. You will report to the Contents Operations/Production Manager and lead crews on assigned jobs, ensuring work is performed safely, accurately, and to SERVPRO quality standards.

This role provides hands-on direction to crews, with no formal personnel management responsibilities, and requires