Contents Restoration Lead & Project Coordinator

IICRC; Austin, Northern (TX, KY); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Performance bonus

Competitive salary

Dental insurance

Job summary

SERVPRO of Fort Walton Beach is seeking a Contents Manager to oversee our contents restoration operations. You will coordinate contents projects from inventory and pack-out through cleaning, storage, and final pack-back, ensuring accurate documentation and clear communication with our customers.

The ideal candidate is highly organized, able to manage multiple projects, and can lead a team while maintaining safety and SERVPRO standards.

Qualifications

• Strong organizational and communication skills.
• Ability to manage multiple projects and priorities.
• Detail-oriented with strong inventory and documentation skills.
• Comfortable communicating with customers during stressful situations.
• Leadership experience and the ability to direct a team.
• Restoration, contents, moving, warehouse, or inventory experience is preferred.
• Valid driver's license and ability to pass applicable employment requirements.

Responsibilities

• Manage contents inventory, pack-outs, cleaning, storage, and pack-backs.
• Accurately photograph, document, label, and track customer belongings.
• Coordinate contents crews and daily project activities.
• Maintain organized inventory and storage areas.
• Communicate regularly with customers regarding the status of their belongings and project.
• Identify salvageable and non-salvageable contents and maintain proper documentation.
• Ensure contents are packed, handled, transported, and stored safely.
• Maintain accurate job documentation and photos.
• Coordinate with Project Managers and office staff to keep projects moving efficiently.
• Maintain SERVPRO standards for professionalism, safety, quality, and customer service.

Skills

Organization

Communication

Project management

Documentation

Customer communication

Leadership

Driver's license

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

Contents Manager – SERVPRO of Fort Walton Beach

SERVPRO of Fort Walton Beach is looking for an organized, dependable, and customer-focused Contents Manager to oversee our contents restoration operations. This position plays an important role in helping customers recover their personal belongings after water, fire, mold, and other property damage.

The Contents Manager will coordinate contents projects from initial inventory and pack-out through cleaning, storage, and final pack-back, while ensuring accurate documentation and excellent communication with our customers.

Key Responsibilities

• Manage contents inventory, pack-outs, cleaning, storage, and pack-backs
• Accurately photograph, document, label, and track customer belongings
• Coordinate contents crews and daily project activities
• Maintain organized inventory and storage areas
• Communicate regularly with customers regarding the status of their belongings and project
• Identify salvageable and non-salvageable contents and maintain proper documentation
• Ensure contents are packed, handled, transported, and stored safely
• Maintain accurate job documentation and photos
• Coordinate with Project Managers and office staff to keep projects moving efficiently
• Maintain SERVPRO standards for professionalism, safety, quality, and customer service

What We're Looking For

• Strong organizational and communication skills
• Ability to manage multiple projects and priorities
• Detail-oriented with strong inventory and documentation skills
• Comfortable communicating with customers during stressful situations
• Leadership experience and the ability to direct a team
• Restoration, contents, moving, warehouse, or inventory experience is preferred
• Valid driver's license and ability to pass applicable employment requirements

Join Our Team

At SERVPRO, we help make property damage “Like it never even happened.” We are looking for someone who takes ownership of their work, cares about our customers, and can keep our contents operation organized from start to finish.

Apply today to join the SERVPRO of Fort Walton Beach team!