Contents PM - Restoration & Client Coordination

iicrc-careers; Chesapeake, Norfolk (VA, VA); On-site; GBP 31,000 - 47,000; Full time

Benefits offered by this job

Paid Holidays

Earned Commissions

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Company car

Dental insurance

Job summary

SERVPRO is seeking a Contents Project Manager to lead pack outs, moves and cleaning projects for customers’ belongings. You will provide estimates, educate clients on the process, and maintain clear communications with customers, crews and contractors.

The role emphasizes superior customer service, multitasking across multiple jobs, and ensuring high-quality service in challenging environments. A valid driver’s license and background check are required.

Qualifications

• Excellent customer service history and professional demeanor.
• Strong written and verbal communication skills are required.
• Experience in restoration or cleaning is preferred.

Responsibilities

• Plan and execute pack outs, moves and cleaning projects for customers' belongings.
• Provide estimates and sell contents jobs.
• Educate customers on the job process.
• Maintain communications with customers, clients and crew.
• Create project schedules and budgets; manage multiple jobs.

Skills

Customer service

Communication

People skills

Multitasking

Education

High school diploma/GED

Job description

SERVPRO is seeking a Contents Project Manager to lead pack outs, moves and cleaning projects for customers’ belongings. You will provide estimates, educate clients on the process, and maintain clear communications with customers, crews and contractors.

The role emphasizes superior customer service, multitasking across multiple jobs, and ensuring high-quality service in challenging environments. A valid driver’s license and background check are required.